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  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

Customer complaint handling
Preparation Risk Analysis documentation
Should be able to document, review, evaluate and investigate responses on product complaints
Performs collective analyses of product complaints and reports for trends and identification of potential corrective or preventive actions
Ensures timely investigation of and response to product complaints This involves initiating and participating in investigations and corrective action arising from product complaints
Collaborates with team members to do complaint investigations

Essential duties & responsibilities (detailed description)

Education & special trainings

BTech Computer systems, Electronics & Communication or any equivalent Qualification

Qualifications & experience

Experience

Required

Good analytical and problem-solving skills
Knowledge of DFMEA/PFMEA/Control plan/7QC tools
2-3 years of relevant work experience
Proficient computer skills in Excel and Word

Preferred

4D problem solving methodology
Experience is 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis
Good understanding of database management of complaint records
Prior experience using complaints processing software

Soft Skills-

Excellent documentation and communication skills

Competencies

Excellent analytical skills
Effective interpersonal communications skills
Blueprint/Engineering schematic reading and interpretation
Basic PC skills
US FDA quality regulations 21CFR part 820
ISO 13485 standards
NC/CAPA process
Trackwise and windchill knowledge

Section below to be completed by HR

FLSA status

Exempt

Grade

9

EEO category

[EEOCategory]

Work From Home No

Travel Percentage None

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial, Healthcare
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : QA/QC
Salary : As per Industry Standards
Deadline : 05th Dec 2019

Key Skills:

Company Profile:

Company:

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