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Job Description:

Quality Analyst | Tech Mahindra | Noida | Mumbai

2 - 3 Years

Mumbai, Noida

Job Description

Roles and Responsibilities -
Should be able to understand the impact of individual performance to
meet / improve own targets
Completing Call Monitoring and Feedback as per SLA or Internally defined
Conducting Calibration Sessions and initiating Action Plans for reducing Variance
Conducting Quality induction for New Hires

Candidate Profile
1Should have excellent communication skills (English,Hindi)
2 Should have BPO experience
3 Must be Graduate
4 Open to work in 24X7 shifts

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : Not Mentioned
Deadline : 01st Jan 2020

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