• QUALITY ANALYST BPO Jobs in Hyderabad,India

  • CAP WDI PVT LTD
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

Monitor calls as per the prescribed guidelines and as per the schedule

Provide feedback to teams on the basis of their performance

Conduct briefings for teams

Conduct floor improvement activities on a regular basis

Identify unethical practices/behaviour and highlight

Inputs to be provided to meet the operational goals

Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received

Attend call calibration sessions

Business Intelligence and Analytics

Bottom Quartile Management

Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Quality/Process Control
Role : Quality Assurance,Quality Control,Quality Inspection
Salary : Rs 1.00 - 3.00 Lacs p.a.
Deadline : 30th Nov 2019

Company Profile:

Company:

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