• Professional Services Jobs in Mexico

  • Motorola Mobility, Inc.
  • Mexico
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Position Title Professional Services Vendor Account Manager (LA)

Location MEX-Monterrey
Functional Area Services
Facility Corporate Office
Relocation Provided No
Education Required Bachelors Degree
Experience Required 3 - 5 Years
Travel Percent 5

Position Description

Are you passionate about operational excellence and inspired by challenges driven by building strong alliances with business partners We invite you to learn more about a position on the Lenovo Data Center Groups (DCG) Professional Services (PS) team This is a very unique job opportunity to work in a multicultural environment where different sees it better with a focus on innovation, diversity and customer experience

Lenovo is seeking a Vendor Account Manager (VAM) to support DCG PS projects in North America The individual must be enthusiastic, assertive, outgoing, and well-articulated with solid communication skills in English This position will work alongside the PS Project Management Office to review/implement business rules and processes for partner delivered Lenovo Professional Services

A VAM drives, manages, and builds the overall relationship with some of Lenovos top geographical partnerships You will cultivate and own processes with multiple services business partners and guide each on the following
ensure partners meet or exceed their contractual obligations,
o build and track their operational scorecard,
o establish Services Level Agreements (SLA),
o write/negotiate/approve Statements of Work (SOW),
o configure, price, negotiate and quote services solutions as well as provide, proactive follow-up, product information and overall account support via email and phone
o coordinate financial transactions,
map skills and capabilities for each partner in order to fulfill future service orders,
deliver the highest quality Customer Satisfaction (CSAT) results

A VAM is responsible for Business Management System (BMS) cadence of approved Lenovo business partners that includes weekly service status reports, monthly/quarterly business reviews that track performance, action plans, issue mitigation for continuous improvement

Candidate must have project management experience and demonstrate personal networking skills to manage engagement outcomes thru all aspects of services delivery including project planning; project execution and project completion

Position Requirements

Send us your CV today if you
are fluent in communications in English (verbal/written/listening)
have a customer centric attitude with cross functional collaboration and solid problem solving soft skills
thrive to deal with cultural diversity (multinational working environment)
hold a BA/BS degree or equivalent professional work experience
enjoy at least 5 years experience or proven knowledge of data center products and services
possess strong relationship and negotiation skills
are a detailed-oriented self-starter with strong organizational skills

We cant wait to discuss this working opportunity with you as soon as possible!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : 300000-600000 P/A
Deadline : 15th Oct 2019

Key Skills:

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