• Professional 1 Technical Support Jobs in Hyderabad,India

  • DXC Technology
  • Save Job
  • 2 - 2 Years
  • Posted : above 1 month

Job Description:

Provides expert advice and highly complex level 3 troubleshooting support for account(s) or assigned area for issues with limited or without established processes and procedures; ensures resolution or independently determines and implements plan for resolution May act in a lead capacity in assigned areas to meet client needs or issues; acts as a member of the information management team at client sites Designs, recommends and implements strategies for meeting client needs Provides work direction and mentoring for less experienced personnel

Essential Job Functions
Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures Reviews assessments of diagnostic information and determines alternatives
Coordinates, oversees and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems Acts as the point of contact in various leveraged accounts and locations Communicates with vendors, clients, and/or product line/service representatives as the point of contact in response to service requests
Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner
Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements
Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives
Provides data for daily metric reporting Provides systems software and hardware documentation and assesses system information where appropriate Recommends and implements enhancements in order to ensure efficiencies
Provides leadership and work guidance to less experienced personnel
Provides technical services or acts as a lead in support of project work; works with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution Establishes and builds client relationships

Basic Qualifications
Bachelors degree or equivalent combination of education and experience
Bachelors degree in computer science or related field preferred
Three or more years of technical support experience
Experience working with company products and operating systems
Experience working with solving computer-related technical problems
Experience working with company escalation policy
Experience working with relevant deployment strategies and methodologies

Other Qualifications
Strong interpersonal skills for interacting with team members and clients
Strong communication skills
Organization skills to balance and prioritize work
Strong analytical and problem solving skills
Leadership skills to guide and mentor the work of less experienced personnel
Willingness to travel

Work Environment
Office environment
May require shift work


Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : 200000-400000 P/A
Deadline : 24th Oct 2019

Key Skills:

Company Profile:

DXC Technology
DXC Technology (NYSE: DXC) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The companys technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

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