• PROCESS EXPERT Jobs in Noida,India

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Job Description:

PROCESS EXPERT - ( 18002049 )


Title Process Expert - B2C Packages Sales

Location Noida, Chandigarh

Reporting Manager Pranshu Sharma

Band 2A/2B

Positions 2


This role will primarily focus on growth of packages B2C sales

1Process Governance

Ensure process maps and workflows are in place and validated regularly

Identify and mentor top down improvement projects basis Process Governance reviews

Understand the end to end process flow

2 Continuous Process Improvement

Drive Improvement projects, Just Do It and Best Practices across delivery teams

Identify and mentor improvement projects( PE projects)

Identify and mentor Customer Experience & Business impact projects

Identify and mentor cost efficiency projects

Drive business transformation through PE Methodology and Analytics

Support & promote Innovation

3 Metrics Management

Ensure metrics & reporting activities are seamless

Review Data Collection Plan for any gaps

Random audit on metrics to identify and curb any improvement opportunities/inefficiencies

Drill down on any CTQs

4 Stakeholder Management

Connect with relevant stakeholders on a regular basis;

Promptly address any process gaps and stakeholder priorities

Gain a seat on the table and insure participation on key initiatives of the LOB assigned

5Change Management

He should have change management mindset and be able to work with teams

Understand process expectations and deliver

Required Skills

0-4 years of sales or Call center experience
Focused and possess sales mindset
Fluent communication and ability to manage situations on the ground
Intelligent, enthusiastic and self-motivation driven
Demonstrates high ethical values
Comfortably using MS Office
Willing to operate in a 24X7 environment
Experience of Holiday Package Sales is Preferred

Primary Location IN-HR-GURGAON

Designation Sales Associate

Education Level Bachelors Degree

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality, Catering/Food Services/Restaurant
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : 200000-400000 P/A
Deadline : 24th Sep 2019

Key Skills:

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