• Perimeter Security Sr. Technical Associate Managed Services Operations Jobs in Chennai,India

  • Tata Communications Ltd
  • Save Job
  • 5 - 5 Years
  • Posted : above 1 month

Job Description:

Responsible for planning for new product/service roll out or enhancement of existing offerings, operations and maintenance in Managed Hosting, Data Centre, Managed Security Services, Infrastructure Managed Services in consultation with the Products, Sales and Engineering teams with the objective of delivering effective solutions to meet customer requirements; minimizing cost of service operations by driving efficiency, scalability, quality and consistency, smooth implementation and minimum downtime of infrastructure Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Sales Engineering team and analyze internal technical capability to delivery solution The team conducts financial planning, designs solutions as per customer requirements, drives product engineering, delivery and customer lifecycle management Develops solution frameworks, methodology and solutioning to drive standardization of repeat solutioning to ensure reduction in operational cost Also prepares plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product/service, defines service realization and SOPs for Service Delivery and resolves escalated issues Drive technical deployment planning and implementation including installation of operating system, provisioning, network configuration etc and monitor implementation success

Level Descriptor

Monitors and maintains platforms Provides back end support for customer requests Reports/escalates issues to the supervisor and coordinates with internal teamsGenerates various kinds of reports related to capacity planning, error reports,etcHas some previous work experience to allow them to apply their knowledge efficiently and work productively with broad instruction Regularly participates in projects or activities as a contributing team member Assists supervisor to identify important issues or risks and providing feedback for improvement/changes in methods and teachniques Seeks the approriate level of guidance and advice to ensure delivery of quality outcomes Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area Conducts activities such as preliminary research, analytics and documentation Works under direct supervision Actively acquires more skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full in the field of specialisation Has skills and knowledge that will allow them to adapt to effecively deal with unfamiliar issues, challenges problems within their field of specialisation Education BTech or Diploma Experience 2-5 years in operations

Minimum qualification & experience

BE /BTech with relevant experience

Key Responsibilities

* 24 x 7 Shift Operations for Managed Security Services

* Project Implementations

* Support for customer network devices

* Ticket handling

* Working closely with technical staff in different domains

Technical Competencies

*5-9 years of Experience in Networking and Perimeter Security Expert level knowledge in Firewalls, Proxies and in Two Factor Authentication,

*Candidate should have handled at least any three of the Firewall products Cisco, Juniper, Netscreen, Checkpoint, Palo Alto, and Fortigate, and any of these Proxy products Bluecoat, Zscaler

*Good Communication and interpersonal Skills are mandatory Expert level certifications in the above products would be an added advantage

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Profile Summary:

Employment Type : Full Time
Industry : elecom / ISP
Salary : 300000-600000 P/A
Deadline : 10th Nov 2019

Key Skills:

Company Profile:

Tata Communications Ltd
Tata Communications is operating at a pivotal moment in the evolution of human activity the so-called Fourth Industrial Revolution. As a leading provider of global digital infrastructure services, the company provides the integrated, globally managed tech solutions that underpin the fast-growing digital economy.

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