• ITO Svc Delivery Cons V Jobs in Bangalore,India

  • DXC Technologies
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Provide expertise for IT infrastructure (eg servers, network), application infrastructure (eg SAP), and related services (eg Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards Provides technical input, solutions, and recommendations to deal pursuit Engaged in and provides support for transition/transformation efforts Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (eg Information Technology Infrastructure Library (ITIL)) Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customers location when required/justified

Responsibilities

Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups
Integrate technical knowledge and business understanding to create superior solutions for the company and for customers
Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
Incident Management Resolve technical and business incidents independently
Mentor/assist less-experienced team members on complex incidents
Escalation Management Identify, manage, and lead escalations through L5

Problem Management

Proactively and reactively look for solutions to prevent the most complex problems from occurring across teams/technologies

Change Management

Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs
Lead or participate in a Change Advisory Board or Technical Advisory Board

Patch and Security Management

Provide input to security policies
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Approve patch and security changes

Configuration Management

Ensure Configuration Management Database (CMDB) entries are complete and accurate

Solution Design

When justified by business needs, customize or create the company solutions to meet highly complex customer and/or trade/IT infrastructure needs across technology areas
Provide feedback to create new company solution sets

Quality

Provide feedback/influence change in internal and/or vendor- provided products/service offerings

Project Management

Participate, propose, and/or lead exceptionally complex customer and internal projects, including transformation, across technology customers and/or internal businesses/end users areas
Mentor/provide review/advice to other projects inside/outside responsibility areas

Customer Relationship Management

Analyze customers and/or internal businesses/end users business, organization, and information systems needs with objective of helping to construct, sell, and deliver service solution offerings to satisfy those needs based on the companys Managed Services portfolio
Seen by customers or internal businesses/end users as a trusted advisor

Teamwork

Lead or work as part of a team, which may be virtual, global, and/or multi- functional, and addressing highly complex issues
Trusted advisor inside and outside team/technology area

Education and Experience Required

Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience
May have Masters degree in related field
Often holds advanced-level certifications in work field
Typically 10 years of relevant experience

Knowledge and Skills
Typical skills include

(Master) in one or more technology areas
(strong ) understanding of related technologies
(strong) Customer Service
General Project Management
(strong) Influencing Others
(strong) Customer/Vendor Management
Business Analysis
General Financial Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : 800000-1200000 P/A
Deadline : 27th Oct 2019

Key Skills:

Company Profile:

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