• ITO Svc Delivery Cons I (00S15F) Jobs in Chennai,India

  • DXC Technology

Job Description:

Provide expertise for IT infrastructure (eg servers, network), application infrastructure (eg SAP), and related services (eg Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards Provides technical input, solutions, and recommendations to deal pursuit Engaged in and provides support for transition/transformation efforts Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (eg Information Technology Infrastructure Library (ITIL)) Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer s location when required/justified

Responsibilities
Apply growing technical knowledge to operate a technology area (eg server administration, technical security management, performance management) or customer group with limited risk/complexity
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers



Incident Management
Resolve routine in-scope technical incidents independently
Work with team members to resolve more complex incidents



Change Management/ Implementation
Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility



Patch and Security Management
Apply patch and security changes per policy



Configuration Management
Ensure Configuration Management Database (CMDB) entries are complete and accurate



Solution Design
Understands the companys solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility



Quality
Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc)



Project Management
Participate in customer and internal projects, including transformation
Customer Relationship Management
Set expectations with customers and/or internal businesses/end users within defined parameters



Teamwork
Work as part of a team, which may be virtual and/or global


Education and Experience Required
Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience
May hold entry-level certification(s) in work field
Typically 0-2 years of relevant experience with Bachelors degree, or 2+ years of relevant experience with 2 year post-high school degree


Knowledge and Skills
Typical skills include
(developing) understanding of technology in direct responsibility
(developing) General understanding of related technologies
(developing) Customer Service
(developing) Project Management


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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : 200000-400000 P/A
Deadline : 06th Nov 2019

Key Skills:

Company Profile:

DXC Technology
DXC Technology (NYSE: DXC) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The companys technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

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