• international bpo, domestic bpo Jobs in Ambala,India

  • GCS HR SOLUTIONS PRIVATE LIMITED
  • Save Job
  • 0 - 2 Years
  • Posted : above 1 month

Job Description:

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 Handle queries and complaints of customer queries related to products

 Transaction handling Services, Problem Solving Efficiency

 Numerical Ability, High leTechnical Skills

 Able to use appropriate questioning/probing techniques to determine the exact nature of the contact and fully

understand the customer request or issue

 Ability to follow documented procedure for the type of contact the customer needs using tools and procedures to

help resolve issues (escalation points, knowledge base, internal applications)

 Ability to use prototypes to simulate customer issues to comprehend errors and troubleshoot

 Adapting to customer level and talking in terms they will understand (avoid unnecessary technical jargon)

To answer queries, speak to customers etcvel of accuracy

 Energetic, friendly and approachable individuals that understand the impact of great customer

service

 Responsible to deliver high quality and productivity results that meet the identified targets

 Strong ability to multitask and take fast decisions independently

 

 

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Any Process - Domestic BPO Type,Any Process - Internati
Salary : Rs 2.00 - 3.00 Lacs p.a.
Deadline : 30th Nov 2019

Key Skills:

Company Profile:

Not Mentioned

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