• Delhi Ncr, Sector-27c Faridabad, Delhi

Job Description:

The role of Contact Centre HRBP at Lenskart is to drive people initiatives across the contact centre, partnering with business teams, to ensure uniform people practices are driven and executed managing entire employee life-cycle, except hiring and recruitment, with an ultimate objective of employee delight The incumbent will be responsible for managing an employee base of appx 450-500 employees KEY PERFORMANCE INDICATORS 1 On-boarding and Induction Creating new employee joining delight through execution of planned induction across levels Conducting induction programs and basic trainings for the new joinees Hand-holding new joinees for successful assimilation to the organizational and zonal culture 2 Talent Development Ensuring the good talent is recognized and rewarded by overviewing their growth in the organization Instill practices which help in the capability development of the team These will include trainings related to business policies, operations and skill development Manage employee transfers based on business and cost impact 3 Performance Management System Driving employee confirmation, performance development plan during the year to drive performance and merit Spearheading end-to-end annual Performance Management Process to identify top talent and low performing talent in the team Ensure process adherence to periodic appraisals at the manager and team level  Working with managers to refine and streamline the ratings and feedback processes by making them more efficient, objective and transparent Closing the appraisal discussion with Business Heads as per organization norms Working with business to finalize annual compensation revision budget  4 Employee Engagement/Employee Relations Driving one-to-one and one-to-many conversations with employees to improve engagement and drive connect Responsible to take new initiatives, finding new ways of engaging with employees  Organizing fun activities for team and create employee engagement policies and rewards for the assigned region, based on the defined budget  Responsible for designing rewards system based on performance and continuous recognition of employees to overcome the attrition rate Conduct on-going training for the employees on key issues and trends Actively be a part of POSH (Anti-Sexual Harassment) Committee, take care of such cases, investigate them, discuss with committee members and conclude with decisions Proactively resolve the concerns of employees within stipulated time Drive 100% coverage on policy awareness with the employeesand partnering with leadership to resolve complex employee relations issues Formulating Rewards & Recognitions schemes based on performance management Managing Rewards & Recognition Program and the budget to ensure fair treatment for all the employees 5 Employee Manning and Budgeting  Constantly monitor, check and review employment cost as a % to sales and drive initiatives to reduce the overall manpower cost, with key people manning and movement decisions Consulting with assigned leaders to determine current and future talent needs and create and implement workforce planning and AOPs 6 Attrition Management Detailed analysis of reasons for attrition and drive action plans across teams, to understand the pattern to reduce attrition Drive retention conversations to retain employees  Ability to predict attrition proactively and taking necessary steps to control the same Minimize the unwanted attrition of good performing talent Ensure improvement or replacement of low performing talent Monitor team feedback to pro-actively manage satisfaction level of the employees Conduct exit interviews with exiting employees to understand the pattern of exits and drive action plans to curb further attrition 7 Payroll & F&F Preparing monthly dashboard and payroll input for the employees Ensuring attendance exceptions are formally approved, based on defined rules Timely inputs on F&F to ensure payout within stipulated and defined timelines

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate - Any Specialization
Industry : Internet, Ecommerce
Functional Area : HR , Recruitment , Administration , IR
Role : HR Business Partner
Salary : 300000-600000 P/A
Deadline : 31st Dec 2019

Key Skills:

Desired Candidate Profile:

1. Minimum of 3-7 years of experience in the entire gamut of HR Business Partnering (PMS , attrition mgmt , payroll ,employee engagement etc)2. Excellent written and verbal communication skills and the ability to interface at all levels in the organization and with senior stakeholders.3. Flexibility and the ability to change direction quickly and be comfortable in a fast-paced and potentially ambiguous environment.4. Strong accountability and acute personal judgment - ability to handle confidential information and escalate issues when appropriate

Company Profile:

Lenskart is Indias fastest growing optical business. The company was co-founded in 2010 by Peyush Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of Indias population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India. With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 100% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today.
With a 4000 + people team and revenues of slightly over INR 700 Cr, the company is continuing to grow 20% MOM and changing the landscape of Indian eyewear with its very unique services and products such as:
* Buying specs online with Virtual Try On.
* Home Eye Checkup service in 6 cities with over 500+ eye checkups every day at consumers houses.
* 450+ Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done.
* Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform.
Majority of Lenskart eye-frames and prescription lenses are designed in-house and come to consumer directly from manufacturing to retail. Post a spectacle order is received, each frame is individually fitted with the respective prescription in companys own in-house state-of-the-art (first in India) manufacturing facility, before it is dispatched. By owning the process end to end, company not only provides 1 year warranty on all products sold but also a significant 50% price benefit over any other optical chain in India.
Lenskart raised its first round of funding of 22 Cr INR from IDG Ventures India (IDGVI) in 2011, when company was selling 30 specs a day online. In 2013, when company was selling nearly 200 specs online per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around INR 53 crores in the company. Today Lenskart is making nearly 2000 specs a day shipped pan India and has so far shipped over 10 Lac specs across the country. Company has recently raised Private equity investment from TPG Growth of 22 million USD to fulfill its vision.

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