Job Description:


• To facilitate and maintain an effective corporate approach to the management of


• To ensure the effective management of a dynamic and clinically complex complaints caseload in accordance with the Complaints Procedure ensuring compliance with national targets and within the framework for managing complaints promptly, providing responses that address the complainants concerns

 • To take a leading role in the maintenance of a company -wide complaints reporting and tracking system and with the Departmental investigation of and responses to complaints including

• Providing expert advice and support to staff on the handling of complaints; on investigation techniques and carrying out root cause analysis and writing statements

 • Facilitation of complaint resolution meetings


  • Ideally 2 year of employment-based as a complaint officer

  • Bachelor’s degree from a recognized University preferred;

  • Knowledge of handling multiple client database

  • Excellent written and verbal communications – ability to interface with all levels of the organization

  • Demonstrated passion for delivering a great customer experience

  • Demonstrated ability to effectively prioritize and manage multiple tasks concurrently with emphasis on attention to detail

  • Must be a highly motivated self-starter and be able to work with a minimal supervision

  • Must be fluent in English & Hindi

  • Must-have

  •   Exceptional attention to detail

  •   Excellent communication skills – verbal and written

  •  Ability to multitask

  •   Proficient in Selling & Up-selling

  •   Ability to laugh when necessary and contribute to a great work environment

  •   Compensation Based on Experience
  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Consulting Services
    Functional Area : Sales/Business Development
    Role : Client Servicing
    Salary : Rs 1.50 - 3.50 Lacs p.a.
    Deadline : 01st Jan 2020

    Key Skills:

    Company Profile:

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