• GL Expert Jobs in Mexico

  • Uber Inc.
  • Mexico
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

GL Expert - Irapuato Community Operations, Global Community Operations in Celaya, Mexico

At Uber, we ignite opportunity by setting the world in motion We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together

About the Role

Ubers driver-partners are our most important customers, and were building a best-in-class support experience for them at our Greenlight locations Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community

Were looking to grow our team of support rock stars at our Greenlight locations throughout Mexico Uber Experts are the face of Uber to thousands of our driver-partners, and were looking for people with strong communication and problem-solving skills who operate with a customer-first mentality In this role, youll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up

What Youll Do

Deliver 5-star, in-person support to our driver-partners
Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
Deliver info sessions to group of new drivers to set them ready to drive and to properly use the app
Help existing driver-partners troubleshoot any issues they experience (ie a delayed payment)
Help brand the Uber name and get driver-partners excited to be on the road
Stay on top of new Uber policies, procedures, and programs that affect driver-partners
Contribute with valuable insights from the business to improve the driver experience through the Operations Team

What Youll Need

Ability to quickly adapt to new technology
Communication skills, with the ability to interact and connect with many types of personalities
Enthusiasm about selling our product to potential driver-partners
Passion for empowering others
Ability to quickly and efficiently problem solve and troubleshoot - if you dont know the answer, you know where to look and who to ask
Ability to identify pain points and propose solutions
To be a team player
Negotiation skills
To be tech savvy
Intermediate-Basic English level Ability to read and understand emails and trainings

Bonus Points If

You have some combination of retail, sales, client-facing, and/or customer service experience
You have a Bachelors Degree

At Uber we dont just accept differencewe celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community Uber is proud to be an equal opportunity workplace We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Sales/Business Development
Role : Channel Sales
Salary : 200000-400000 P/A
Deadline : 24th Sep 2019

Key Skills:

Company Profile:


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