• United States Of America, Usa
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Fraud Support Associate

Job ID # JR77083
Functional Area Client Services
Position Type Full-Time Regular
Experience Desired At least 2 years
Education Desired High School Diploma or equivalent

Primary Location US-Wisconsin-Brown Deer 4900 West Brown Deer Road-F640
Secondary Location(s)

Travel Percentage 000
Relocation Provided No



Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

This position is part of our larger fraud alert management team Aside from a great leadership staff the group includes 50 associates that are well trained with a desire to provide superior customer service At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support

What you will be doing

As a valued member of our team you will be responsible for addressing calls from consumers, clients and merchants Typical inquiries will be to verify activity on credit, debit and prepaid cards Most of the questions will be about authorizations, while others may require your critical thinking skills You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates

Addressing a high volume of inbound calls

Using resources to troubleshoot and appropriately resolve customer inquires

Document and update fraud databases

Follow up on escalated issues with coaching to learn appropriate solutions

Expand overall knowledge of services

Resolve suspicious phones calls

Extensive training 8am-430pm for three and a half (35) weeks

What you bring

High school diploma or GED

Prior call center experience; banking experience is preferred

Excellent customer service skills (verbal and written) that foster customer satisfaction

Intermediate computer navigation and operation skills

Ability to work independently and in a team environment

What we offer you

Attractive benefits including employer sponsored medical, dental and vision coverage

Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)

Career advancement opportunities

A broad range of professional education and personal development possibilities FIS is your final career step!

Great work spaces with dedicated and motivated colleagues

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 26th Nov 2019

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