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Job Description:

Customer Support Engineer - Security Skills


Bangalore, Karnataka, India

Area of Interest

Customer Experience

Job Type


Technology Interest

Collaboration, Video, Networking

Job Id



What Youll do Provide Tier4 level consultation/troubleshooting complex and rare network topologies with mixed media protocols to Large Enterprise Cisco customers on voice and video technologies
Work on complex problems where analysis of situations requires in-depth evaluation of factors
Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners
Focal point for high impact, large account problem resolution
Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product
Interacts across HTTS(High Touch Technical Services) teams and development teams at peer level
Interacts with Technical leaders / Development partners within Cisco and with customer end technical leads

Who Youll Work With CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores

The Cisco Security team works on complex, challenging issues with some of Ciscos top customers Its a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team Grow your skills in a dynamic, team oriented environment and join some of the industrys brightest minds in deploying and supporting todays most advanced Internet technologies

Who You Are Skills/Competencies

Experience in Cisco Security Technologies like Firewall , VPN , AAA and Firepower
Expertise in trouble shooting complex Security related issues
Excellent knowledge of Cisco ASA , Firepower , ISE
Customer facing experience is mandatory
Good communication skills and ability to convince and build social relationship
Ability to work with a multi-functional and geographically diverse team is expected
CCIE Security Mandatory
Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment
Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios , especially over WebEx / telephonic customer conversations

Why Cisco At Cisco, each person brings their different talents to work as a team and make a difference

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : 200000-400000 P/A
Deadline : 07th Nov 2019

Key Skills:

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