• Customer Service Executive Jobs in Singapore

  • GEMALTO DIGITAL SECURITY LIMITED
  • Singapore
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Customer Service Executive (12months contract) ( 19001096 )

General Description

Main Missions

Follow up and manage a customers portfolio

Manage orders from purchase order (PO) reception, to goods delivery and invoicing

Manage customers claims

Resolve customer complaints related to billing, invoices, deliveries and product returns

A week in the life of a Customer Service Executive

Customer management

Ensure and maintain a good relationship with customers

Relay information to/from customers

Manage customers stocks and send to customer the agreed reports

Order Management

Answer customers within 48 hours to assess PO reception

Send the order acknowledgement to customers

Ensure orders are entered into backlog in an accurate and timely matter

Ensure consistency of technical data orders

Retrieve orders delivery date from the Planning

Invoice customers and issue credit notes

Manage Return Material Acceptance (RMA) process

Issue the risk order (RO) when necessary by filling the RO authorization request form

Store all the files that are related to an order and archive them

Monitoring and follow-up

Proactively monitor orders in manufacturing process

Organize shipment of the manufactured goods in cooperation with the Logistics team

Deal with customer complaints

Register customer complaints (external/internal complaints or analysis requests) in the customer complaints database
Transmit the complaints to the local quality department (Quality site)
Follow up the analysis progress, validate the analysis report and submit it to the sales account Manager

Interfacing

Interface with order management

Provide technical assistance to order management

Alert the Sales Operation and Planning teams if any changes occur

Ideally 2 years commercial or technical degree related to the language or trade fields

Ideally having previous experience in Supply Chain, Credit management, sales or customer services

Fluent in English (written and spoken) Additional language is a plus

Communication skills (written and spoken)

Administrative work abilities

Good knowledge of manufacturing processes and products

Export trade Basic knowledge of Incoterms, Letter of credit, Customs rules

Basic financial understanding VAT, revenue, ledger, credit management

MS Office tools

Internal tools usage would be on the following, good to have prior experience on

ERP tools (Enterprise Resource Planning for manufacturing products in the factory) QAD, MFGPRO
PDM (Product Data Management) all technical data for manufactured products
ChangePoint (Professional Services Automation tool) for solution business
I-Care (customer complaints management) quality tool for all claim

Ability to manage priorities

Ability to identify and report risks and potential problems related to customers

Team worker

Ability to work under pressure

Excellent relational skills

Organized

Customer oriented

Open minded

Multicultural and proactive mindset

Primary Location SG-SG-Singapore

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 05th Dec 2019

Key Skills:

Company Profile:

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