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  • 1 - 2 Years
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Job Description:

Job Description

The CWO (Contingent Workforce Outsourcing) Coordinator/IDM Coordinator is responsible for facilitating the hiring process of contract employees, creating and managing work orders, time sheets and expenses; facilitating the procurement process for independent contractor/statement of work projects and payment requests and/or managing the IDM process and tool The CWO Coordinator may also be responsible for facilitating the hiring process of contract employees by using an e-procurement tool and managing relationships between the client and master vendor These Coordinators will assist with program and supplier (Master Vendor) management

Duties and Responsibilities

Requisition creation and management
Create/assist hiring manager in creating requisition into VMS tool and broadcast job posting/requisition Create work orders for invoicing purposes
Confirm assignment logistics between the hiring manager and the contractor (start and end dates, work hours, location, rates, and hours)
On-boarding and off-boarding Contractors
Ensure all related contractor on-boarding and off-boarding compliance documentation is executed in a timely manner and maintained in accordance with contract provisions

Independent Contractor/Statement Of Work Management

Maintain Salesforce case management tool documentation and ensure cycle times according to contract
Statement of Work management
Create/assist hiring manager in creating SOW in VMS technology
Audit paper contract to SOW to ensure compliance
Ensure SOW is approved by manager and accepted by supplier
Monitor SOW end dates, obtain manager response then submit change order as appropriate
Track PO spend and tenure limitations Notify manager and take action Complete and/or act upon data integrity audit findings
On-boarding and off-boarding
Ensure all related on-boarding and off-boarding compliance documentation is executed in a timely manner and maintained in accordance with contract provisions
Train new suppliers on VMS technology and program processes
Payment request management Ensure timely approval of all milestone and payment request related documents Follow-up with managers and suppliers as necessary

IDM Management

Data Entry of Contractors into managing system
Enter data in VMS tool and/or client system Maintain e-files with all correspondence forms applicable to an order to activate deactivate and extend a Contingent worker
Ensure documentation and administration is completed in a timely fashion
Audit IDM data
Audit IDM data monthly and act upon data integrity and audit findings
Act as a liaison with Suppliers and Hiring Managers to resolve to resolve IDM program related issues daily Escalate as appropriate
Troubleshoot and identifying errors or discrepancies in IDM management tool that are not progressing and resolving the issues

Invoice Management

Audit work orders, SOW, payment requests and time/expense documents for accurate invoicing information
Maintain and correct SOW, work orders and time/expense items as necessary (including adjusting cost objects, cost centers, tax codes, OT hours allocation, etc)
Research and resolve invoicing related tasks in a timely manner to ensure prompt billing (for example, upload time files, resolve upload errors, resolve PeopleSoft invoicing errors, resolve pay/bill audit and invoice key control audit errors, etc)
Research supplier non-payment inquiries by collaborating with multiple organizations
Facilitate processes and discussions related to invoice adjustments and miscellaneous invoices/payment requests
Track invoicing and supplier non-payment issues to recognize trends Proactively identify process or technology issues and provide/implement appropriate solutions

Client, Program and Supplier

Ensure KPI and SLA objectives are met by taking an active role in continuous improvement and service delivery
Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication
Proactively identify service delivery issues and provide/implement appropriate and timely solutions
Conduct just in time training to Program Office, Suppliers and Hiring Managers on the service delivery and time/payment process
Act as a liaison with Suppliers and Hiring Managers to resolve daily operational issues Escalate as appropriate
Act as a liaison between the program team and other corporate departments (FSS, IT, PPO, Shared Services) to resolve issues and identify process improvements

Knowledge HR/Staffing 1-2 years of experience in Recruiting, Technology Customer Service or Service Support

Skills

Intermediate proficiency in Excel
Familiar with Web-based/VMS/ATS technology (examples may include Fieldglass, IQN, Ariba Sourcing, Ariba Buyer, Oracle , SAP, Peoplesoft, HRIS , Workday, Coupa, Taleo)
High School Diploma or equivalent work experience
Organization Can manage multiple situations effectively Multitask, proactive follow up, acts with a sense of urgency, has attention to detail Understands and is able to maintain good written instructions / documentation for all work
Initiative Knows what needs to be done and does it without being asked Self-motivated, gets the job done, willing to go the extra mile, able willing to work independently Owns their workload
Communication Effective communication that is spoken, written and includes listening Customer service approach, effective at all levels of an organization, able to guide customer and suppliers, consultative interaction with clients, can manage difficult conversation
Analytical Ability to see interrelationships of data/ideas Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change
Interpersonal Skills Builds and maintains strong relationships Builds strong relationship with client, suppliers, and internally, mentors suppliers, able to solution, challenges status quo

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Nov 2019

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