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  • 15 - 18 Years
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Job Description:

Contract Management Expert Job Title Contract Management Expert

Job Type Full Time

Location Noida, Delhi/NCR

Salary Competitive annual salary

Work Hours The position requires working in flexible shift to support US and India operations

Iron Systems is looking for a Contract Management Expert to join our Global Field Services team You will work to manage the support of Iron Systems ever-expanding customer base and ensure customer satisfaction The Contract Management Expert, is responsible for all aspects of Irons vendor Service Level Agreements (SLA), Scope of Work (SOW), and contracts to ensure the highest quality and best overall value for our customer/partner requirements The Contract Management Expert is responsible for managing and creating Contracts, SLAs, and SOWs Leads contract support team members by implementing multiple customer/vendor contractual relationships to ensure success to complex projects The Contract Management Expert will ensure Irons Customer/Partners contracts are effectively backed by either Third Party Logistics (3PL) to provide material at forward stocking locations to end user and/or Third Party Service (3PS) to provide service support to end user as per contract, SLA, and SOW requirements The ideal candidate will interact with various cross functional teams to ensure contract health, billing, metrics, and maximize new/renewal contracts to exceed company goals The successful candidate will have a deep understanding of industry best standards and the willingness to go beyond for our clients

This position is based at our India facility and reports to the Director of Customer Support

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services

Job Responsibilities Ultimate responsibility for successful execution of our Customer/Partner contracts
Manage and create Third Party Logistic (Forward Logistics) (3PL) and Third Party Service (Field support) (3PS) contract, SOW, and SLA to meet our Customer/Partner contractual requirements
Review of current and existing contracts to identify contract expirations and coordinates with appropriate stakeholder(s) to determine contract renewal disposition
Write project scopes, timelines, procedures and all other necessary project documentation from start to finish Provide guidance on contract matters to operational staff, including training to employees and in contracting practices and procedures
Compose and maintain contractual records and documentation and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects as well as prepares financial analyses necessary to arrive at the financial impact and reports findings
Clear concise understanding of Salesforce CRM and Service Cloud application to implement contractual requirements
Coordinate and prioritize project tasks, manage timelines, maintain project plans and communicate status to all involved stakeholders with limited supervision
Provide guidance on contract matters to operational staff, including training to new employees and other employees in contracting practices and procedures as per need
Exhibit excellent customer service skills through follow-up, responsiveness, and communication

Job Qualification Education Experience, Work History & Required Skills

Excellent communication, presentation, organizational and client management skills
Ability to work in a fast paced dynamic environment
Ability to manage multiple projects at a time
Ability to work with minimal supervision self-starter
Ability to manage and scope out changes in the project and the impacts from the changes
Strong leadership skills to lead a group of individuals assertively
Ability to assess, improve and document operational processes, including creation of flowcharts and identifying business improvement plans
At least two years of experience with Salesforce Service Cloud application
Working knowledge for forward logistics and on-site technical support
The patience and enthusiasm needed to coordinate effectively with clients, partners and the stakeholders
A portfolio with evidence of managing similar projects with responsibility to deliver successfully

Other Requirements 5 years related experience required
Bachelors degree in Business, Finance, or Science preferred
PMP Certification preferred

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Engg. project Mgmt./site Engg./Civil Engg.
Role : Civil
Salary : 1400000-2000000 P/A
Deadline : 04th Nov 2019

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