• chat process , non voice process Jobs in Hyderabad,India

  • GCS HR SOLUTIONS PRIVATE LIMITED
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

JOB DESCRIPTION -

 

Inbound Sales and Technical Support Specialists to help customers establish and enhance their online

presence by providing web-based technical support, product information, first-rate customer service and

Selling products and services as per customer needs

 

KEY SKILLS-


  • Customer service oriented in a high pressured environment

  • Provide immediate Advanced Support via chat, and accompanying support via phone when necessary





  • Must possess methodical and deliberate troubleshooting skills





  • Exceptional attention to detail in troubleshooting and documentation





  • Determine course of action based on extremely complex issues in a time-pressured environment,




  • often with only a portion of the information needed to fully analyze the issue


  • Multi-task multiple issues between customers ranging over Windows and Linux platforms in

  • Dedicated and Virtual Dedicated environments





  • Strong knowledge of internet technology





  • Advanced Server Management – Windows & Linux, Various Control Panels





  • Advanced understanding of Wordpress development and troubleshooting techniques




  •  

     

    Experience Required


  • Accomplished experience selling and servicing technology products or services to small businesses




  • and consumers is a strong plus


  • Ability to deliver stellar customer service while troubleshooting a technical support call





  • Meet or exceed expectations through a metrics driven performance standard We want the best for you and

  • for our customers





  • Consult, recommend and enable the right online product and service strategies to help customers with their




  • business or personal needs 


  • Knowledge of internet, social media and/or small business is highly preferred

  • Excellent spoken and written communication and strong interpersonal skills to include proven




  • rapport building and sales techniques 

     

     

    DESIRED CANDIDATE PROFILE


  • Tech Graduates – Any Graduate with prior technical expertise

  • Candidate should have good knowledge about Computer

  • Must be 18 years of age or older

  • Candidate should have graduated

  • Candidate should have excellent Interpersonal skills

  • Open to work in rotational shifts, according to business needs

  • Must pass Operations Validation

  • Candidate should have all relevant documents




  •  

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Back-end/Transactions Processing,Blended Process - Both
    Salary : Rs 2.00 - 3.50 Lacs p.a.
    Deadline : 30th Nov 2019

    Key Skills:

    Company Profile:

    Not Mentioned

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