• chat process, non voice process Jobs in Hyderabad,India

  • GCS HR SOLUTIONS PRIVATE LIMITED
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

JOB DESCRIPTION -

 

Inbound Sales and Technical Support Specialists to help customers establish and enhance their online

presence by providing web-based technical support, product information, first-rate customer service and

Selling products and services as per customer needs

 

KEY SKILLS-

Customer service oriented in a high pressured environment
Provide immediate Advanced Support via chat, and accompanying support via phone when necessary




Must possess methodical and deliberate troubleshooting skills




Exceptional attention to detail in troubleshooting and documentation




Determine course of action based on extremely complex issues in a time-pressured environment,




often with only a portion of the information needed to fully analyze the issue

Multi-task multiple issues between customers ranging over Windows and Linux platforms in
Dedicated and Virtual Dedicated environments




Strong knowledge of internet technology




Advanced Server Management – Windows & Linux, Various Control Panels




Advanced understanding of Wordpress development and troubleshooting techniques




 

 

Experience Required

Accomplished experience selling and servicing technology products or services to small businesses




and consumers is a strong plus

Ability to deliver stellar customer service while troubleshooting a technical support call




Meet or exceed expectations through a metrics driven performance standard We want the best for you and
for our customers




Consult, recommend and enable the right online product and service strategies to help customers with their




business or personal needs 

Knowledge of internet, social media and/or small business is highly preferred
Excellent spoken and written communication and strong interpersonal skills to include proven




rapport building and sales techniques 

 

 

DESIRED CANDIDATE PROFILE

Tech Graduates – Any Graduate with prior technical expertise
Candidate should have good knowledge about Computer
Must be 18 years of age or older
Candidate should have graduated
Candidate should have excellent Interpersonal skills
Open to work in rotational shifts, according to business needs
Must pass Operations Validation
Candidate should have all relevant documents




 

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Back-end/Transactions Processing,Blended Process - Both
Salary : Not Mentioned
Deadline : 30th Nov 2019

Key Skills:

Company Profile:

Not Mentioned

People who search this job also searched for the following Keywords

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status