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Job Description:

Business Analyst Locations Gurgaon, India

Categories Customer Care Categories Operations

Job Description

Why American Express
Theres a difference between having a job and making a difference

American Express has been making a difference in peoples lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards

Weve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community And when theyre ready to take on a new career
path, were right there with them, giving them the guidance and momentum into the
best future they envision

Because we believe that the best way to back our customers is to back our people

The powerful backing of American Express
Dont make a difference without it
Dont live life without it

This is a Band 30 position

Function Description
The TLS Analytics team leads analytical endeavors that supports business strategic priorities by leveraging advanced analytics and decision science It utilizes an array of tools and ever-evolving technology to understand CM spending behavior, Business profitability and removing disruptions to customer experience These analytics are used for key business decisions made across the customer life cycle to accelerate profitable business growth

Responsibilities

Create and deliver best in class analytical solutions to ensure the success of TLS servicing model
Identify business growth or operational excellence opportunities Drive revenue growth & profitability
Manage work on adhoc requests from Senior Management/strategic stakeholder/TLS leadership
Engage in multiple initiatives, lead or support ongoing Program Specialty projects and provide consultative expertise focused on win-win solution
Translation of complex analytical output into easily digested insights with clear recommendations
Identifying opportunities for new automated & custom analytics solutions around all areas of the customer lifecycle ie acquisition through to retention
Develop advanced understanding of data sources and potential usage scenarios
Identify new technologies and capabilities that can advance and future proof analytical solutions
Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation and improve groups productivity

Purpose Enable a strong decision support model to equip TLS leaders with relevant and critical business insights thus helping them take informed strategic business decisions

Critical Factors to Success (Outcome Driven)
Business Outcomes
Business Outcomes Enable Specialty Program Analytics capabilities Drive Revenue growth and profitability through advanced analytical techniques
Strategic Thinking Ability to adopt a broad perspective and link business strategies to specific initiatives
Analytical Thinking Comfortable working with large quantities of data and have excellent analytical and problem solving skills set
Leadership Outcomes
Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the worlds best customer experiences every day

Past Experience
3 years with relevant experience in Analytics with 2 years in Business Analysis or Program/Product Analytics will be preferred

Academic Background
Graduate/Post Graduate in Statistics/Mathematics/Economics/ Engineering/Management

Functional
Understanding of cards/Travel business is preferred
Extensive experience on data slicing, actionable insights generation, consultative approach and report development using large volumes of granular data to deliver analytical solution

Technical
Extensive Exposure to Analytical tools MS Excel, VBA, SAS/ SQL, MS Access

Platforms
R, SAS, SQL; Advanced Excel and Power-point
Cornerstone /Teradata /IDN experience

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : 300000-600000 P/A
Deadline : 27th Oct 2019

Key Skills:

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