• BTS Operational Architect Jobs in United Kingdom

  • Atos Pvt Ltd
  • United Kingdom, Uk
  • Save Job
  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

Previous experience of managing people and understanding all factors that influence impact on both operational performance and customer experience
Sound understanding of Average handling time, capacity planning and shrinkage
Previous experience of delivering to various channel shift strategies
Previous experience of managing budgets/P&L
Previous experience of working in highly regulated environment and performing to standards
Previous experience of managing significant change within a front or back-office environment
Working knowledge of BC/DR in relation to front and back-office planning
Working knowledge of Risk & Compliance specifically regarding contact centre service delivery eg PCI Compliance, 3 lines of defence, early fraud detection, TCF, complaints, DDA compliance etc
Knowledge of resource planning and resource management models
Knowledge of off-shore delivery models, dual centre strategies and transitioning work to new locations

Sales focus and drive

A proven successful track record in designing solutions for comparable business process outsourcing opportunities wins (Circa 50 to 500 Million Total Contract Value)
Professional and dynamic approach, demonstrates a clear passion for delivering world class BPS services and solutions
Can produce compelling proposal writing / presentations throughout the bid lifecycle to support the overall solution and client response

Bid experience

Knowledge and broad understanding of digital transformation and how front-office and back-office technology delivers operational improvements (increased efficiency, productivity and customer value)
Ability to understand and translate Client requirements into a deliverable, commercially viable operational solution
Ability to assess and develop initiatives that contribute to overall solution and reduce operational costs/improve customer experience
Ability to work with Resource/Finance modellers to transformation phasing and benefit realisation including the associated FTE/CX benefits
Ability to contribute to Transition plans in terms of initiative deployment, recruitment, staff training plans etc
Experience of undertaking operational due diligence
Good PowerPoint, Word, Excel, Visio skills


A team player capable of working in large and complex teams in a pressured work environment
A Proven track record of successfully developing solutions for new logo business and existing clients
Listens to stakeholders, internal and external and adapts approach accordingly
Maintains a flexible and innovative attitude, able to manage multiple aspects of each opportunity simultaneously, recognises and adapts to client changes
Have excellent team building/Interpersonal skills to work as part of a large bid team
Ability to identify business/project risk and mitigate or communicate as necessary

Vision and innovation

Able to quickly identify and understand the customers requirements and expectations
The ability to identify innovative approaches that differentiate Atos solutions
The ability to map / visualise processes and customer journeys and identify operational improvements that drive efficiency, productivity and business value
Demonstrable knowledge of current and emerging BPS developments and industry trends

Commercial awareness

Experience of working in the industry or commerce in a multinational environment, ideally within a quoted BPS provider
Ability to assist in contract negotiations, around operational SLAs/KPIs
Maintains a focus on achieving positive business outcomes in line with the customer requirements
Ability to develop and produce operational contract schedule
Ability to understand P&L and be a key contributor to cost model and pricing

Quality control and assurance

Experience creating client quality deliverables which include word responses and powperpoint presentations as well as assuring the work produced by others

Accountability and responsibility

Experience of taking full responsibility for the appropriateness of proposed solutions
Experience of working under pressure and remaining decisive
Demonstrable track record of delivering solutions that are commercially viable
Able to identify and mitigate risk to Atos

Communication skills

Fluent English language written and verbal Capable of interacting with stakeholders at all levels
Able to gain respect, trust and confidence of senior management, partners and clients in all situations
Capable of articulating the precise benefits of BPS and Atos solutions in any given situation appropriately to the target audience
Experience in supporting presentations to senior management level both internally and within the client arena as part of the bid process
Excellent team building and leadership skills

Compensation and Benefits
A great incentive to join the Atos team is the market competitive range of benefits that the Company provides These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10 PERCENT basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements
We are committed to making reasonable adjustments to the applications process for people with disabilities

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : Not Mentioned
Deadline : 19th Nov 2019

Key Skills:

Company Profile:


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