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  • 2 - 6 Years
  • Posted : above 1 month

Job Description:

Job Position BPO Team Lead Voice Process (International process) Experience 2 - 6 Years Location Chennai, Hyderabad Education Graduation Manage a team of 22 CSRs Monitor and drive teams to ensure all KRAs are achieved The Team Leaders role is to ensure individual agents are performing against targets, reviewing their performance and coaching/training them to do so The Team Leaders will meet on a regular basis with their Manager both to provide feedback but also to receive instructions or actions The Team Leader is responsible for keeping their agents informed of what is happening in the centre and anything that may impact on the agents Work along with peers and supervisors and Quality team to meet the KPIs Develop aligned team members by creating learning opportunities Attend client con-calls and calibration sessions Provide feedback to team members based on observations made by the client spocs and quality audits Should have basic knowledge about Contact Centre Services, ie, Voice and Non-Voice operations Send resume & specify position you are seeking to Email Id resumesadsocom AdvanSoft International,Inc Dr No 8-2-293/82/f/c/30, Film Nagar, Jubilee Hills, Hyderabad - 500 096

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : 200000-400000 P/A
Deadline : 29th Oct 2019

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