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  • 1 - 2 Years
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Job Description:

BPO Executive

1 - 3 Years Hyderabad

Job Description

Position Profile BPO EXECUTIVE
Education College/University Diploma or Higher

Experience Requirement
Knowledge of customer service principles and practices
Must be adept in the use of MS Office 2003 or later, particularly Excel and Word, and ideally access or similar databases at basic level, advanced would be preferred
Computer literate & know how of internet
Good keyboard skills
Relevant product knowledge
Handles difficult clients or customers skilfully
Flexible to work night/evening shifts (24/7)
Appreciates need for consistency within the companys operations
Compliance of Company Policy /Procedures

Employee Occupying the Position with Qualifications & Experience
Role Qualifications External Experience
Manage Services/Customer Support College/University diploma(s) and bachelors degrees
Relevant product knowledge
Flexibility to work assigned shifts
Consistency and quality scores of above 95 PERCENT
Proven knowledge in article writing
Grammatical proficiency in English language
Eye for detail and precision
Research and analytical skills 1 2 Years BPO and article writing experience in various companies and/or freelance

Responsibilities
Answer phones professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Exhaustive trouble-shooting
Follow established escalation matrix
Follow up customer calls where necessary
Complete call logs
Complete call reports
Authority
1 Transact assigned duties to the best of ability
2 Devise pro-active methods to dispense of their work

Interfaces
1 Operations Manager
2 Training Manager
3 Service Delivery Lead
4 HR Manager

Salary INR 1,00,000 - 2,00,000 PA
Industry BPO / Call Centre / ITES
Employment Type Permanent Job, Full Time
Keyskills customer service, customer support, bpo service management ,english language ,ms office

Desired Candidate Profile

PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

Company Profile

Tata Projects Limited

ata Projects is one of Indias fastest growing and most admired infrastructure companies It has expertise in executing large and complex industrial and urban infra

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Engineering/Projects, Construction/Cement/Metal/Steel/Iron
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : 200000-400000 P/A
Deadline : 29th Oct 2019

Key Skills:

Company Profile:

Company:

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