• United Kingdom, Uk
  • Save Job
  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

Incident and Problem management specialist on Mobile services This role is on the Mobile Channels application support team within the BUK Run the Bank business area The purpose of the role is to ensure the smooth running of the Mobile services through Incident Management, Problem Management and continuous service improvement

Your Role

Make decisions on best resolution to live incidents and problems Articulate, advise and agree these with the Application Support Lead and relevant Subject Matter Experts within the bank
Apply ITIL skills to Support the Application Support Lead in performing ITIL aligned functions, Incident Management, Problem Management, Change Management
Create, maintain and develop strong relationships across the Mobile and BUK Run the Bank organisation to develop effective applications and work in as per the Agile Delivery Methodology
Under the guidance of the relevant Application Support Lead, actively participate in the resolution of Incidents, to return product service to customers as quickly as possible
Help the Application Support Lead to maintain the overall problem backlog, by owning and delivering Problem fixes and Service Improvements
Support the Application Support Lead to help them Plan, coordinate, and supervise all activities related to the operations of the Banks production applications
Perform any compliance or risk assessment activities where requested to ensure the Barclays Risk Assessment / compliance processes ie ORIA, RCA Updates, SOX are applied
Support the Service Introduction process by reporting to the SI manager on issues and progress for new Services

Essential Skills

Previous application support experience

Linux, Oracle SQl and Java


Eclipse or IDE

Desirable Skills

Tech and tool Skills - Java, XML, Shell script, Python, Wily, Bladelogic, Splunk, ServiceNow

Has been involved in Major incident investigations involving Stakeholder comms

About Us

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Application

To be considered for this role, click on the apply button now

Barclays Values & Diversity

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager We are an equal opportunity employer and we are opposed to discrimination on any grounds It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : 200000-400000 P/A
Deadline : 18th Sep 2019

Key Skills:

Company Profile:


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