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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

As an Application Support Analyst we expect you to possess a healthy mixture of both technical and Communication skills Successful candidate would have a good knowledge of UNIX as well as Java based application, facilitating technologies and be capable to lead people (directly and by dotted reporting line) Responsibilities will include process optimization by driving and even implementing continuous Service Improvement tasks, automating repetitive tasks as well as deep dive into complex service impacting incidents and finally people and stakeholder management related activities (overall and individual performance, feedback and escalation management) What will you be doing Specific 70 PERCENT

Level 1 incident management

Identification of service improvements and stability activities

Ad Hoc Reporting where appropriate

Reviewing of Implementation Plans & Release Documentation

Complex issue triage, investigation and coordination to closure

On call support and ad-hoc overtime as appropriate

Maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams

Stakeholder management and leadership 20 PERCENT

Assist in the triage and resolution of software defects during the testing phases

Provide training and support materials to the application management team to enable then to support the application effectively in BAU

Provide support to the application management team as required during the post live implementation period, and at any future point where detailed application expertise is required to address production incidents

Decision making and problem solving- 10 PERCENT

Excellent Communication & Interpersonal skills

Organisation and prioritization skills

What were looking for Should be able to work in 24x7 environment L1 support

Good understanding of UNIX and Linux

Good understanding of SQL Databases preferably Oracle

ITIL certification knowledge will be added advantage

Knowledge of monitoring systems and concepts of large scale monitoring (AppDynamics, Aternity)

Skills that will help you in the role Should be able to work in 24x7 environment L1 support

Good understanding of Linux & SQL

Effective communicator (written and verbal) at all relevant levels of the organisation

Ability to plan and manage own work effectively

Flexibility to react effectively to changing priorities and to willingness to step outside of role boundaries to achieve results

Where will you be working

Pune

Be More at Barclays At Barclays, each day is about being more as a professional, and as a person Be More Barclays represents our core promise to all current and future employees Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals

Our Benefits Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility then please discuss this with us

*Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi All Pune based roles will eventually start to move to this new campus starting September 2019 In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites Please speak with your recruiter about the specific location plans for your role

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : 200000-400000 P/A
Deadline : 26th Sep 2019

Key Skills:

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