Job Description:

Maintains scheduling system and new/improved work procedures for processing environment
Monitors applications, systems and hardware in a processing environment for abnormal processing conditions
Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments
Makes effective use of tools and resources, such as DDF, BBI, Control, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc to solve the problem Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, Whats UP Gold, Glance Plus, Voiceplan, ECS/Control, Networker, ADSM, pcANYWHERE, ACSLS, etc to solve open systems production or system problems Utilizes manuals, write-ups and other tools as an aid in solving problems Contacts others who are experienced in the area for problem solution ideas Contributes to the body of knowledge by adding solutions and other information that would be useful to others
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes
Analyzes and implements changes or additions to software systems and operations procedures
Trains internal customers (employees) on changes, new systems or new procedures
May identify new tools, technology or processes that improve overall processing environment or processing efficiency
Assists in defining external and internal customer problems and needs Discusses expectations with customers May explain solutions directly to customers where appropriate
Maintains operations support disaster recovery/business continuity plans for assigned processing environments Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing
Typically supports production environments but may support only non-production environments
Completes project assignments and special projects commensurate with job expectations
Other related duties assigned as needed

High school diploma or GED


Knowledge of company software products
Knowledge of mainframe and/or open systems operating systems
Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, eg, executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent problem-solving, team and time management skills
Is resourceful and proactive in gathering information and sharing ideas


Developing professional role Moderate skills with high level of proficiency Develops and implements solutions that require analysis and research Works on small to large, complex projects that require increased skill in multiple technical processing environments Possesses systems knowledge in at least one specific business area Works on one or more projects as a team member or occasionally as a project lead May coach junior production/operations support staff Works under general supervision with latitude for independent judgment May consult with senior peers on certain projects Typically requires four or more years of production/operations support or computer operations experience

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : 200000-400000 P/A
Deadline : 26th Oct 2019

Key Skills:

Company Profile:


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