• Application Support Intern Jobs in Hungary

  • SAP Labs Pvt Ltd
  • Hungary

Job Description:

Global Support Center Hungary is one of the most important strategic location in the world for SAPs support strategy With over 320 colleagues in three locations (Budapest since 2001, Prague, Moscow), the support team plays a critical role in SAPs future success We are looking for candidates, who strive to make the world run better and are passionate about new technologies in an international working environment

Sounds exciting Check out the following videos to learn more about Life at SAP Product Support work in SAP, our office and one of the Support team

SAP Product Support delivers firstclass support to complete SAP Portfolio

Handle customer support incidents (24x7)
Provide technical support with deep analysis
Provide real time support

Our Proactive Services

Create and share knowledge with customers
Testing and validating new products and functionalities
Developing Supportability Tools

EXPECTATIONS AND TASKS

Monitoring and distributing customer tickets and help to fulfill Service Level Agreement
Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
Taking ownership of basic technical issues
Providing direct technical assistance, and communicating with customers (via phone, chat and our Customer Service System as well)
Improvement of existing workflows and processes
Ability to work at least 3 days/week

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

4 closed semesters
Active student status
Ability to work in teams of multicultural nature
Excellent analytical and problem solving skills
Customer and quality focus
Ready for continuous learning and improvement
Open personality and professional communication style
Fluent spoken and written English language skills
At least a basic level of German language knowledge can be an advantage

WORK EXPERIENCE

Internship in IT field is a plus

WHAT WE OFFER

A compensation package above average
Continuous personal and professional growth with possibility to participate in the related trainings
Working accross the teams to learn more about other teams
Superior office and work environment
International team
Getting basic knowledge for Cloud and On-Premise Products
Long term career opportunity at SAP by extending the initial 6 months internship period or offer for a full time position (based on the intern performance and the hiring need at the time)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : 200000-400000 P/A
Deadline : 27th Oct 2019

Key Skills:

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