• Application Support Analyst Jobs in United States Of America

  • Macquarie Group
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

We have an excellent opportunity to join our expanding Technology organization in Jacksonville

Utilizing your attention to detail you will ensure support processes are followed in alignment with broader IT operations teams/processes as well as contributing to the maintenance of systems operational documentation and knowledge management processes

You will have a strong understanding of batch processing tool (Control-M) and Microsoft SQL

Bringing your innovation driven approach, you will contribute to automation of manual work items and introducing enhancements in the Production environment As well as having change management responsibilities which include review and preparation of change documents, implementation and post-change testing

Your first-class interpersonal skills will come to the fore when being involved in Business Continuity and Disaster Recovery exercises


acting as a regional point of contact in a DevOps model, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions
proactively monitoring system health and responding to alerts ensuring the stability and availability of the production environments
using the Follow the Sun application support model, work with peers in other geographical offices to provide handover
working closely with the regional and global technology teams, escalating issues/requests to them as required
identifying process improvement areas through automation/process change Ensuring support documentation is accurate and maintained

Skill Requirements

relationship and stakeholder management with regional and head office staff
understanding of application systems support
experience of at least one batch processing tool, preferably Control M
experience in SQL and relational databases (preferably MS SQL)
understanding of Incident and Change Management process is desirable
windows-based scripting (PowerShell) skills will be an added advantage

Ideally you will have

degree qualification or equivalent in a relevant computer science
prior exposure to delivering enterprise level business wide support services

If this sounds like you please apply via the link

You will act as part of a high performing team that manage scheduled application batch processing in Production to ensure Liquidity Reporting systems meet business agreed service level objectives

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology COGs purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk COG comprises the following divisions Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology

Find out more about Macquarie careers at

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities

We facilitate a range of flexible working arrangements within our teams Talk to us about what flexibility may be available

Advertised 09 Apr 2019 Eastern Daylight Time
Applications close

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : 200000-400000 P/A
Deadline : 13th Oct 2019

Key Skills:

Company Profile:


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