• Application Support Analyst Jobs in United States Of America

  • Credit Suisse Securities (India) Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries With new leadership, a new strategy and a streamlined global organization, we are set for growth We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clientsand to help our employees grow It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility Join us and lets shape the future of Credit Suisse together

We Offer

Service Reliability Engineer within Application Support team Responsible for

Providing application support to internal users (front, middle and back office functions as well as other IT groups) and external clients

A strong technology background, comfortable working across a range of systems and technologies

Must demonstrate the ability to analyze and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner

Possesses scripting/development skills to build effective tooling and remediate simple coding issues

Proven experience of automation techniques, approaches and tooling

Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels

Provide operational non-functional requirements in to development team at design stage and ensure requirements result in an operational efficient and robust solution

Must demonstrate a keen interest to learn the business and its processes, in order to best support internal users and external clients

Must be able to combine attention to detail whilst understanding the wider business and technology context

Should be a self-starter, motivated, with aptitude and willingness to learn

The Principal Responsibilities of this position are

Field support queries from users (front office, external clients and internal operations and technology groups) in the US and globally

Take ownership for, investigate, log/track and resolve 2nd level support queries This will involve an understanding of the systems supported as well as the underlying business concepts

Assess the relative severity and impact of incidents on the business and external clients and remediate appropriately

Pro-actively identify areas where support queries can be reduced; and identify, document and potentially implement solutions

Proactively monitor application and pre-empt issues, ensuring minimal down time and delivery against service levels

Accurately record incidents and their resolution and use this to facilitate route cause analysis and permanently fix repeat problems

Communicate status and resolution of issues on a timely basis to users and technologists, escalating where appropriate to management

Communicate clearly and concisely both verbally and in writing

Develop and maintain relationships with other technology teams including other global support/business lines, application development, QA and infrastructure (eg DBA, server teams, web services, etc) teams

Develop and maintain relationships with users, including front office and other internal groups and being the IT Support face off to the Prime Services business in New York

Position will involve some shift work on a rota basis, with weekend and holiday coverage sometimes required

Travel to other offices may be required

Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook

You Offer

Good degree in a numerate discipline (for example, Computer Science, Electronics, Physics, Mathematics, Engineering, Finance, Economics)

ITIL certification

Understanding of the full software development lifecycle

Relevant experience in application support in a Front Office/Trading environment

Knowledge of financial markets

Technical skills including SQL, DB, Scripting, Java

Monitoring & automation tools

Understanding of enterprise systems

Fluent written and spoken English

Excellent written and verbal communication skills

Demonstrated ability to support demanding users with proven ability to handle pressure

Strong analytical and problem solving skills

Ability to operate in a global team environment

Proven ability to assimilate and apply information rapidly and effectively

Willingness to learn both the technology and business

Self starter with proven experience of ability to multi-task, being able to prioritize and follow through on tasks

Uses initiative and creativity in solving issues

Willingness to work on a shift basis/flexible hours

For more information visit Technology Careers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : 200000-400000 P/A
Deadline : 24th Sep 2019

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