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  • 3 - 4 Years
  • Posted : above 1 month

Job Description:

About Us

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns

About Barclays in the US

Barclays offers corporate and investment banking and credit card services in the US Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City In 2017, Barclays announced plans to create a world-class campus in Whippany, New Jersey, for our Technology, Operations and Functional teams in the US Other principal locations include Delaware, Nevada, Ohio and Maine

About Barclaycard Application Services

Barclaycard Application Services is a team of about 220 individuals spread across Northampton, Kirkby, Hamburg, Wilmington and Pune; ensuring that the Live systems in Barclaycard are up and running and available to the Business 24X7

Overall Purpose of role

Application Support Analyst reporting to the Application support Lead - take responsibility for

Delivery of 2nd Line Application Support services for application(s) under support

Maintain system availability and supplementary services within SLA
Ongoing liaison with component teams for ensuring service availability

Your Role

Delivery of 2nd Line Application Support services for applications under support, which includes occasional Out-of-office support (1 week a month)

Working with Global teams based in India, UK, & USA; adopting a follow the sun support model

Ownership, coordination, updating and resolution of Incidents throughout the Incident ticket lifecycle

Major Incident Resolution Coordination with Internal technology teams, Infrastructure teams, 3rd parties - managing conference calls, Major incident bridges, etc

Coordination and Assistance of Change records (Change management) which includes and not restricted to pro-active maintenance, Application recycles, Patching, Upgrades, Code releases, Small changes etc

Active participation in Technical Implementation plan walk through, release activity code deployment via automated tool sets, post release monitoring and support

Development of Alerting and monitoring capability of the Applications supported

Identification, root cause analysis and fix of Problem Records (repeated incidents)

Identify opportunities for improvement in application functionality/ process (Service Improvements)

Communication with Business stakeholders regarding business impact of incidents, Impact analysis of Changes, and Monthly Service reviews

Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards

Ensure key application functions and scheduled activities are completed in a timely manner and within SLA

As directed by Application Maintenance and Support manager, participate in project/change activities relating to the application(s) under support, including (but not restricted to)

o System Testing (preparation and execution)

o UAT (preparation and execution)

o System / Business Analysis

Basic Qualifications/Skills

Bachelors Degree (Preferably in Engineering/Computer Science)

1-2 ITIL framework for Service Management experience

2 years of hands on experience with Net, Java/J2EE, UNIX (Shell scripting) & SQL

Preferred Qualifications/Skills

3-4 years of work experience

Exposure to Cloud platforms (Apaas v2, v3) preferred

ITIL v3 foundation certification preferred

Java Certification (SCJP)/Oracle Certifications preferred

Experience of working with Global teams preferred

Good understanding of the Card /Banking Industry

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Application

To be considered for this role, click on the apply button now

Barclays Values & Diversity

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager We are an equal opportunity employer and we are opposed to discrimination on any grounds It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : 300000-600000 P/A
Deadline : 21st Sep 2019

Key Skills:

Company Profile:


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