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Job Description:

Analyst - Operations Locations Mumbai, India

Categories Customer Care Categories Operations

Job Description

This is a Band 28 requisition

Why American Express

Theres a difference between having a job and making a difference

American Express has been making a difference in peoples lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards

Weve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community And when theyre ready to take on a new career

path, were right there with them, giving them the guidance and momentum into the

best future they envision

Because we believe that the best way to back our customers is to back our people

The powerful backing of American Express

Dont make a difference without it

Dont live life without it

JOB DESCRIPTION

Explore a range of products/packages (airfares/hotel deals/ gifts/ retail/ dining) from trusted online merchants to find exactly what the client is looking for
Make reservations/purchases on clients behalf as per the companys guidelines
Help the client with after sales hassles like rescheduling/cancellation/refund for reservations/purchases made through our app
Exhibit high level of motivation while being organized, reliable and detail oriented while chatting with the clients
Ensure an amazing and hassle-free buying experience for our clients
Delight and emotionally connect the clients while maintaining their privacy
Adhere to all SOPs set by the company to safeguard both, the clients privacy and company policies

Required skill sets

Communication Highly refined written/spoken communication and soft skills with exceptional phone, email, and chat etiquettes
Customer service Possess the ability to meet and exceed guests expectations and provide unparalleled delightful services within our scheme of business
Multi-tasking skills Ability to execute multiple tasks simultaneously without compromising the quality of output
Organizational Excellent Peoples person and Organizational behavior skills are absolute requirements for someone in this position
Problem solving Ability to troubleshoot client issues with merchants and communicate back to the clients in order to exceed the clients expectations
Typing speed Typing proficiency of 65 WPM

Qualifications QUALIFICATION Hospitality Industry Candidates from aviation (preferably cabin crew) and 5-star rated hotels with strong spoken and written communication Enthusiastic and the willingness to work in start-up would be a cherry on the cake
Concierge/Customer Service Executives Candidates with excellent communication skills who have an experience in managing HNI and UHNI clients, and are equally tech savvy
Fresh Graduates - Candidates who are fresh graduates, enthusiastic and tech-savvy with excellent communication skills BMM and BMS graduates would be highly preferred

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : Not Mentioned
Deadline : 23rd Nov 2019

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