Tech Mahindra:hiring Service Delivery Manager


rief Job Description:
Assist Program Manager to manage overall IT service delivery function
Manage IT Operations by closely engaging with on-site and onshore teams of outsourced managed service providers
Own end-to-end IT Service Desk, Field support & IT Asset Management for all locations by engaging with key business & IT stakeholders.
Build overall competencies on key enterprise IT service desk deliverables viz. Service Delivery, Service Level Management, Asset Management, Project Delivery & Reporting
Build and drive the perception of IT with its primary stakeholders through on-time and quality service response
Manage Overall operational relationship between business units and technology division, across all IT technologies and infrastructure.
Accountable Manage and develop overall team performance across site as agreed.
Ensure Governance and timely Service reviews
Knowledge Management

Experience and skillset:
10+ yrs. of experience including min 2 yrs. of BPO IT delivery and 3 yrs. of IT Operations Management/EUC
Proficient in Microsoft office tools
Project Management skills, Prince 2 foundation or CAPM certification preferred
Functional expertize on Service management tool like CA, HP, BMC Remedy or SNOW
Excellent written and verbal communication skill
Knowledge of IT 27000/IT Security compliance
Knowledge of Business continuity planning and disaster recovery

Bachelors degree in Engineering /Science Graduate/Diploma in Engineering
ITIL V3 Intermediate preferred (Service Operations and Transition)
MCSE, CCNA preferred

Roles and Responsibility
Develop and implement robust processes in accordance within an ITIL governance framework to ensure high service standards are provided to customers
Management and control of the service delivery function ensuring that agreed targets and service levels are met and appropriate qualitative standards achieved


Tech Mahindra Ltd.

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).Tech Mahindras capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.Tech Mahindras solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindras track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.


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