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Quality Analyst - Telecom Domain

JOB DESCRIPTION

URGENTLY REQUIRED QUALITY ANALYST
Location: Hyderabad.
Exp: 1-4 yrs (any graduates)
Required Skills:
Experience in Telecom domain will be an added advantage
Should have knowledge on Telecom / Prepaid / Postpaid / ISP / Fixed Line / DTH
Should possess effective verbal & written communication skills and comprehension skills.
Should be a good listener.
Should have efficient Customer Service skills and good knowledge on Quality assurance.
Excellent interpersonal, intrapersonal skills, team player.
Good Logical reasoning and Analytical skills.
Knowledge on MS Excel will be an added advantage.
Candidate must speak and understand any of these BENGALI / MALAYALAM / TAMIL / KANNADA languages.
Roles & Responsibilities:
Evaluate associate transactions as defined in the QA scorecard
Provide feedback to the associates as per call quality guidelines to improve Quality scores
Participate in Client meetings for information exchange
Cascade inputs from the Client and process / product changes within the team
Should be able to identify gaps and provide insights / process improvements
Remain updated on skills and knowledge required for the position
Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
Work Hours: 9 hours-Including 1 hour break (5 day per week)
Shifts: Day Shifts
Week Offs: Rotational Offs

COMPANY PROFILE:

Not Mentioned

KEY SKILLS

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Type Contract
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Experience 1 - 4 Years
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Deadline 26th Mar 2017
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