HDFC Bank - Product Manager - Assets Desk - HNW


Job Title : Product Manager, Assets Desk, HNW
Department : HNW
Grade : E3/E4
Product exposure : Asset products experience
Key Tasks :
- Provide solutions to branches for the assets lead escalated
- Ensuring that all cases escalated to HNW Assets Desk are acted upon within the defined TAT
- Handling complex cases for achieving incremental business for the bank
- Managing asset cases across branches with analysis of underlying mitigants for case decisioning
- Understanding of risk parameters and credit perspective involved in lending business
- Cross departmental involvement being key to achieving the end result of retail and wholesale cases
- Ensuring due diligence in handling cases while maintaining confidentiality.
- Understanding of asset conversion drivers, RBI regulations and bank policy in relation with loans & advances
- Constant communication & coordination with branch, business and credit teams, while maintaining high retention of business leads.
- Building trust in the retail branch vertical, by helping to foster their confidence in doability of complex cases when faced with critical customers.
- Ensuring achievement of banks vision of adhering to key asset business parameters
- Continuously share learning with branch banking, campaigns unit and asset product team to improvise the process of leadgeneration to lead conversion
- Aid the channel in their problem areas like product features, pitching, process, etc.
- Identify training gaps for channel and communicate the same to the Product Team.
Requirements :
Educational Qualification : MBA
- Preferably experienced in business asset products
- Knowledge of Lead Management systems.
- Experience in Customer relationship management
- Excellent communication skills
- Influencing Skills, knowledge of Banking Product & Process.
- Planning and Organizing Skills



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