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Application Support Engineer

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Job Details Application Support Engineer Reference no. 223456 Country India Region IN - Gujarat City IN - Vadodara Position Type Professional Job Area Service Delivery Job Type Full Time Company Atos IT Solutions and Services GmbH Company Information Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi - tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid. Job Description Desired technical skills: 4 years - 8 years Application Systems Support experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions, both in database and web environments. Role Descriptions:

Maintain operational readiness of the customer applications in a 24x7 environment.



Providing application configuration and maintenance as per requests.



Identify and escalate priority issues per Client specifications;



Stay current with system information, changes and updates



Provide daily remote or onsite second - line support to clients including logging and monitoring calls in ticket



Follow standard processes and procedures;



Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries



Monitor progress of requests for support and ensure users and other interested parties are kept informed



Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work - around or site - specific enhancements, reconfiguring systems, changing operating procedures



Contribute to project team efforts to ensure operational support requirements are implemented.



Respond to application outages.



Communicate technical and non - technical information to technical support groups, customer support centers, and end - users as required.



Document procedures, policies, and how - to documents to increase efficiency and meet the needs of the business.

Coordinating with different support teams effectively to solve issues and strong commitment to get job done under pressure . Provided 24 / 7 on call support in production environment. Excellent written and oral communication skills. ITIL Certification will be an added advantage. Operating systems familiar with Microsoft Windows and Server;

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COMPANY PROFILE:

Atos Pvt Ltd

Atos Pvt Ltd Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

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