• Wintel Administrator - Bangalore Jobs - 8976860

  • The Silicon Partners

Job Description:

    Greetings from Aeronube Technology !

    This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion to build world class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

    This is an opportunity of Permanent Employment with IT MNC Client of Aeronube Technology

    What we are looking for : Workforce Management

    People who are excited by technology and working with others to develop truly GREAT software. People willing to learn new skills and who are not tied to any one language, but who have developed their skills sufficiently to accept any challenge. People who are willing to take ownership, take responsibility and perform in a first-class way.






    KEY RESPONSIBILITIES
    • Monitor and report the back-office workload, aging analysis and employee attendance
    • Resolve escalated issues and requests from site management
    • Key daily exception requests and update schedules
    • Prepare daily / weekly / monthly MIS / WCR decks / presentations as required
    • Produce and analyze daily efficiency reports (representative availability, access level etc.)
    • Prepare monthly performance Incentive calculations/stacks for agents and upload them in desired tools
    • Prepare schedules using Erlang for different queues across multiple locations
    • Attend centralized and/or site management meeting as required
    • The WFM Analyst will act as a liaison between the Centralized and Site WFM teams
    • The WFM Analyst is responsible for team project organization, centralized and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and Concentrix leadership.
    Desired Skills

    • Experience with Workforce Management software (Ayava ,eWFM, IEX, Verint, etc.) that includes forecasting, scheduling, real-time adherence functionality
    • Excellent numerical & analytical ability with good presentation skills
    • Excellent Knowledge of WFM metrics and reporting skills
    • Exposure to Inbound, Chat/Email environment would be an added advantage
    • Excellent knowledge of MS office which includes MS Excel, MS Access & MS PowerPoint and other MS office components
    • Should have balanced convincing skills
    • Excellent interpersonal & communication skills (Both written and spoken)
    • Knowledge of Scheduling & Planning would be an added advantage
    • Exposure to Inbound, Chat/Email environment would be an added advantage
    • Complete understanding of the relevant contract to generate revenue forecast
    • Employee would be required to work in a 24*7 environment
    • Candidate with Scheduling, Cap Planning & Forecasting skill will be preferred.
    • Knowledge of WFM Tools like CMS Avaya & IEX
    • Ability to handle pressure situations
    • Drive for self-learning and knowledge enhancement



Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate - Any Specialization
Industry : IT-Software, Software Services
Functional Area : IT Software - Application Programming / Maintenance
Role : Software Developer
Deadline : 16th Feb 2019

Key Skills:

Desired Candidate Profile:

If you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.

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Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at jobs@aeronube.com and we would be more than glad to help you.

Company Profile:

AERONUBE TECHNOLOGY PRIVATE LIMITED

Aeronube is a result driven pro IT Organization with Extended Sector experience and knowledge in IT Staffing / Managed providers & Software Development providing end to end IT services and solutions to various Fortune 500 clients. In the world today, as business becomes harder, organizations need to re engineer their IT Services & Solutions and need to be flexible and nimble meet an ever-changing business anticipation and which needs a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative strategies experience and holistic approach to responsibilities is the key difference between Aeronubes Approach. Ordinary jobs can be somewhat boring. We get that. But dull isnt a term youd associate with Aeronube. No. Boring were not. We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make folks feel good about recruitment. We are looking to grow rapidly, and we are on the look out for dynamic professionals in the field of thinking, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment. With an extremely qualified / skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers demands.

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