The role holder will be expected to build strong relationships with key senior stakeholders across the product, distribution, infrastructure and Front Office teams, driving engagement and looking for opportunities to further optimise the delivery of credit to client. They own and understand the economic importance and commercial impact of all Wealth Services activities and actions and they will drive value in everything they do
The Head of Credit Ops provides executive leadership to the different business by developing and maintaining a clearly articulated definition of the people agenda and vision for the function. They provide inspirational thought leadership and manage multiple concurrent people initiatives ensuring effective development engagement and execution. The Head of Credit Ops drives the ongoing impact assessment of the investment in people and they are accountable for the motivation, management and development of their functional teams.
The Head of Credit Operations is responsible for ensuring a strategic and proactive approach to improving processes within their transaction cycle, by leveraging the wider Wealth Operations teams and other lending teams across the Bank. This is particularly focused on the evolving Target Operating Model (TOM) and they will be responsible for the effective design and implementation of new relationships, systems, procedures through a rigorous and professional project management regime. They will work with Business Engagement Teams to ensure the Front office business goals and product growth is fully supported and aligned to the overall TOM and continuously drive operational efficiencies to improve our cost to serve.
The role holder will be required to use senior stakeholder management to achieve strategic project deliverables and provide innovative thought leadership to support multiple concurrent people initiatives ensuring effective development, engagement and execution.
The role holder will develop future strategies for the Credit business and use their influencing skills to take forward. They will need to work with the Heads of Functions to communicate within the business, predominantly the Head of Credit Operations and the wider Wealth Operations team.
The role holder will need to develop strategies for dealing with policy issues. They will need to formulate effective action plans to ensure there is a clear plan of action to take forward all policy changes.
The role holder will present as required to the supporting business forums and on occasion deputise for the Director of Operations at functional governance meetings. This will include reporting on Operational performance, financial performance and negotiating the ongoing development of the strategic onshore platform.
The Head of Credit Operations is responsible for the end to end operational processing activity for Wealth lending cases in accordance with regulatory requirements, with an increased focus on accurate and timely execution to enhance the client experience, as well as specific focus on MCD and CCA3. They are responsible for all Wealth Services and retained Utility incident resolutions and issue management and they provide a range of recommendations to the Business Engagement, Service Management and Change Teams for client process improvements. They are responsible for ensuring Industry leading service performance is delivered and this includes close liaison, regular service reviews with the Service Management teams and conducting detailed root cause analysis to understand issues to enable improvement plans to be defined and implemented.
The Head of Credit Ops acts as a champion for Wealth Credit Operations to support organisational development and business change. They build business, market and industry knowledge to benchmark against leading innovators in Credit Operations processing and they contribute to key change projects to ensure changes are implemented in line with the Front Office Businesss objectives. They will be responsible for implementing lean improvements whilst constantly looking for innovative ways to deliver higher levels of service or capacity within cost and resources bases. They will work closely with the other Wealth Operations teams in the service company, particularly the Consumer Lending teams to share and implement best practice focusing on improvements to cost, control, capacity, client service and cycle time.
The Role Holder is responsible for the quality of service to the Front Office Businesses and to ensure high quality performance is in place and issues and risks are effectively managed. They maintain appropriate and accurate client and operational data to support effective management and control of processes. They understand the Wealth data landscape, its architectures and technologies and understand the nature, boundaries and requirements of data privacy policies and legislation, ensuring all data usage and distribution adheres to these standards. They maintain compliance with relevant regulatory requirements across all areas of responsibility and they will pro-actively introduce procedural changes where required to maintain control standards, ensuring that transactions are processed in a timely and risk mitigating manner.
The role holder should have a Leadership background gained in a Financial Services Organisation in Retail Banking, Private Banking, Investment Banking or a Wealth Management specifically with exposure to both large volume businesses together with specialised high net worth clients. They are a deep subject matter expert of credit /lending administration and delivering end to end solutions to Front Office Businesses. They are able to demonstrate that they have exceptional commercial skills with the ability to design and implement process re-engineering and organisational restructuring.
The Head of Credit Operations has strong people management and leadership skills and experience of leading and directing a team of senior managers within a processing function. They work with the Global Head of Operations to implement the people management agenda, ensuring that all staff follow the recruitment processes and follow People Development processes. This includes biannual performance reviews and ensuring that all staff have SMART objectives. They provide visible leadership to the function, drive training and understanding of Credit Operations basic principles, how they work, why, different types (traditional versus alternative) and the components and operational elements and processes.
The Head of Credit Ops is action orientated, with a focus on continuous improvement in all areas of work. They are a self starter and they are able to deliver quality results with a challenging, positive, influential style. They demonstrate creativity and pragmatism with an ability to conceptualize and deliver at speed.
Desirable skills/Preferred Qualifications:
A sound commercial approach is a priority with a focus on best practice.
|Employment Type :||Full Time|
|Deadline :||23rd Feb 2019|
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