Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clientsand to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and lets shape the future of Credit Suisse together.
Define and deliver an effective service on-boarding/off-boarding governance and process.
Excellent in data analytics for products to drive efficiencies and opportunities for Operations
Thorough Knowledge of Operations to understand impact of onboarding Products and driving review meeting with Owners and Partners
Find opportunities from data and incidents to highlight automation opportunities to reduce demand of non-strategic products and incidents from the service.
Baseline financial and resource implications across the different service areas.
Understand future business demand and impact to financial and resource costs.
Build and maintain a support service partner map.
Define and deliver appropriate service reviews.
Define and maintain Service Level Dreams across all channels of support.
Define and maintain Service Level Dreams across all support tiers.
Deliver and maintain a Service Catalogue and Support Tier Membership
Maintain a Customer Mgmt Tool to track partner feedback across our support services
Opportunity to work across process setting with various functions like Cognitive and Digital, Operations, Costing, Service tiers etc
Establish service reviews with Service and App owners (Security, Teamwork, Productivity) to review existing demand, quality of support and forecast future demand
Review opportunities to improve service efficiency i.e. Non-strategic products, automation opportunities
Defining clear on-boarding and off-boarding process and ensuring service catalog represents clear representation of the organizations services that are being offered.
You possess degree in, Computer Science or equivalent
You have minimum 10-12 years of relevant experience in Service Delivery Management
You are self-starter, ability to lead and drive initiatives from concept to execution
You have strong communication in oral/written supplemented by strong presentation skills
Strong MS Office skills, with a particular focus on Excel and PowerPoint
Knowledge on financial / budgeting processes
You have positive relationship management and partner focus skills
You have the ability to enforce global policies, handle customer issues
You are focus on high quality delivery and continuous improvement of systems and processes
You have quick grasping and deep understanding of structural flows and ability to articulate effectively in senior management forums.
You have previous working experience in Investment Banking environment is preferable.
|Employment Type :||Full Time|
|Eligibility :||Any Graduate|
|Industry :||Financial Services/Stockbroking, Banking|
|Functional Area :||Finance|
|Deadline :||11th Aug 2019|
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