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  • 0 - 4 Years
  • Posted : above 1 month

Job Description:

    The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the companys offerings and that there is a high level of quality control. Designing competency tests, ensuring effective training of companys product/process knowledge along with soft-skills, and reporting results to supervisors is all a required part of this job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques. Trainer in a customer service process should possess a strong background in customer service.

    Duties and Responsibilities:
    Facilitate the integration of content with the knowledge and experience of the trainers.
    Use a variety of training strategies/learning experiences
    Review written materials of training participants
    Seek feedback from participants
    Modify the training approach and then observe and record the effects of the changes
    Create activities that allow for the active participation of everyone in the group
    Sense the need of trainees on an individual bases and as a group

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate - Any Specialization,
Any Postgraduate - Any Specialization,
Doc torate Not Required
Industry : BPO, Call Centre, ITES
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Deadline : 31st Jul 2019

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Desired Candidate Profile:

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Company Profile:


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