• Preferred Relationship Manager - Delhi Jobs - 8976905

  • Ten Heads

Job Description:

    Experience with Workforce Management software (Ayava ,eWFM, IEX, Verint, etc.) that includes forecasting, scheduling, real-time adherence functionality
    Excellent numerical & analytical ability with good presentation skills
    Excellent Knowledge of WFM metrics and reporting skills
    Exposure to Inbound, Chat/Email environment would be an added advantage
    Excellent knowledge of MS office which includes MS Excel, MS Access & MS PowerPoint and other MS office components
    Should have balanced convincing skills
    Excellent interpersonal & communication skills (Both written and spoken)
    Knowledge of Scheduling & Planning would be an added advantage
    Exposure to Inbound, Chat/Email environment would be an added advantage
    Complete understanding of the relevant contract to generate revenue forecast
    Employee would be required to work in a 24*7 environment
    Candidate with Scheduling, Cap Planning & Forecasting skill will be preferred.
    Knowledge of WFM Tools like CMS Avaya & IEX
    Ability to handle pressure situations
    Drive for self-learning and knowledge enhancement

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate - Any Specialization,
Any Postgraduate - Any Specialization
Industry : IT-Software, Software Services
Functional Area : IT Software - Application Programming / Maintenance
Role : System Analyst
Deadline : 16th Feb 2019

Key Skills:

Desired Candidate Profile:

Please refer to the Job description above

Company Profile:

Advika Solutions

Our Prestigious Client is one of Top 5 Global Business Services Company Headquartered in Fremont, CA. It is one of the Fortune 500 Firm, with offices spread across globally.

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status