Job Description:

    COMPANY OVERVIEW

    RSi is a leading provider of retail data science based analytics and a big data management platform which helps top retailers and CPG companies manage their supply chain and marketing initiatives to drive sales results. Using machine learning , streaming analytics and predictive models , we are the go - to cloud based; peta - scale SaaS data management platform in the retail industry. Join our team as a Customer Success Analyst and join a global innovative technology leader with a strong presence in Pune , India.

    The Customer Success Analyst is part of the Retail Solutions Global Customer Success Team. The primary

    responsibilities include managing some of the world s largest consumer goods manufacturing companies , providing value - based services to our customers , assisting in our Software - as - a - Service (SaaS) applications , contributing to internal cross - functional projects , and performing all other customer success analyst related functions.

    Primary Responsibilities

    Assist customers with using the RSI suite of products

    Development of Customer Success Center collateral for internal stakeholders

    Research and diagnose all customer inquiries

    Lead new Customer Success Center employee training

    Lead customer - facing product trainings

    Own and support the process for managing the distribution and organization of incoming customer inquiries , including , but not limited to , email , phone and chat

    Own the audit process and make recommendations to management on how to improve

    Own project tracking process and communication

    Improve the efficiency of the CSC department through identifying opportunities and implementing solutions

    Work with others to maintain and improve global processes and team cohesion

    Serve as cross - functional stakeholder for new RSi initiatives

    Serve as a coach for other team members

    Maintaining strong customer relationships by deploying a direct , proactive communication strategy while upholding RSi s core values

    Develop and deliver pertinent global customer communications

    Qualifications

    Bachelor s Degree (preferably in Business)

    5 years of experience with customers or in the CPG industry

    Strong verbal , technical and written skills

    Advanced knowledge of Microsoft suite of applications , including PowerPoint , Word and Excel

    Maintain strong organizational skills

    Innovative mentality to constantly strive for making things better

    Retailer or FMCG experience preferred

    Shift flexibility preferred

    SalesForce experience are preferred

    Tableau and PowerBI experience preferred

    Multiple spoken languages are a plus

Profile Summary:

Employment Type : Full Time
Eligibility : B.Tech/B.E.,
M.Tech
Industry : Retail, Wholesale
Functional Area : IT Software - ERP / CRM
Role : Functional Outside Consultant
Deadline : 23rd Feb 2019

Key Skills:

Desired Candidate Profile:

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Company Profile:

Retail solution

Retail solution

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