• American Express - Business Analyst - Global Servicing Network Jobs in Gurgaon - 8972349

  • American Express
  • Save Job
  • 4 - 8 Years
  • Posted : above 1 month

Job Description:

- The Global Servicing Network (GSN) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services.

- The GSN Servicing Insights & MIS team (part of GSN Global Strategy & Support organization) is the primary point of contact for all GSN information needs and is responsible for Executive Decision Support through advanced analytics and MIS.

- The team has a global footprint and this position will be based out of the American Express Service Center in Gurgaon, India.

Responsibilities of this role include :

- Providing Analytical & Decision Support across GSN through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)

- Enabling business user self-service through the creation of MIS capabilities

- Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics

- Working independently assuming responsibility for the development, validation and implementation of projects

- Participate on global teams evaluating processes and making suggestions for process and system improvements

- Interacting with all levels of the organization across multiple time zones

- This role may be subject to additional background verification checks.

Qualifications :

- Minimum 4 years experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large data sets

- Must possess strong quantitative and analytical Skills and be a conceptual and innovative thinker

- Excellent programming skills on Hive/SAS/SQL/Teradata is essential with good understanding of Big Data ecosystems

- Strong exposure to Python/R/Statistical packages must & familiarity with NLP, Neural Networks, AI will be an added advantage.

- Project management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analytics.

- Proven thought leadership, strong communication, relationship management skills.

- Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities.

- GSN knowledge and expertise will be an added advantage.

- Postgraduate degree in a quantitative field will be an added advantage.

Schedule (Full-Time/Part-Time) : Full-time

Job type : Permanent

Industry Type : Finance

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Profile Summary:

Employment Type : Full Time
Deadline : 03rd Aug 2019

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