YES Bank Jobs - Recruitment - FA, BSDL, FP, VP/ SVP, AVP/ VP – 52 Posts | 4878

PostedOn : 09 Mar,2017 | Employment Type : Permanent | Organization : Banks | Expiry : 2018-03-09

  • Principal responsibilities includes managing existing and new retail & corporate clients to maximize relationship building, understanding their business requirements; providing leads to relationship managers/product sales managers -where opportunity exists 
  • Meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction
  • Driving the BSP sales targets & cross-selling opportunities at branch level
  • Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters. Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective
  • Motivate, coach & develop the lobby staff 
  • Responsible for BSP staff recruitment and appraisals
  • Partnering other business units present at the branch. Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables 
  • Generate various MIS reports as applicable
  • Responsible for recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, managing service quality audits etc.

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