Maharashtra Government Jobs Recruitment - Product Manager, Cluster Service Delivery Leader – 03 Posts | 2486

PostedOn : 21 Feb,2017 | Employment Type : Permanent | Organization : | Expiry : 2018-02-21


 Product Manager – 

 CA / TASC / SA Product Management experience
- Mandatory working experience in a client* facing profile for approx. 1 year (*SME Clients) by virtue of handling a Channel / Branch / Portfolio
- Experience in handling Payment products (SME driven products / CMS Products) (in Banks / NPCI)
- Business Loan Product Management (under the Retail assets)

1. CA Product Ownership in terms of offering & customer experience
2. Ensuring Best In Class Product Offering in the market (across banking industry)
3. Adept in designing innovative & best fit digital solutions & payment efficiencies (basis emerging trends in the market) for target client set
4. Design & Own Segmented Product offering with tangible value adds identified across business segments 
5. Detailed competition / market evaluation to come out with best in class features in the CA proposition (over-all & segmented)
6. Explore & Implement innovative & customer friendly product communication across multiple modes 
7. Research latest trends in SME market in terms of product offering / customer service with feasibility study & recommending best fit client solutions 

Cluster Service Delivery Leader 

Owner – Accountable for the day to day smooth & error free functioning of the functions / duties associated with in all cluster Branch Operations - Customer Service, Operations Risk management and Audit / Compliance & Control framework for the respective Cluster Branches.

Single Point of Contact –for Cluster functions that require implementation of initiatives at region wise branches; for Cluster functions seeking feedback, MIS, etc from the respective branches.

Facilitator – To ensure that all expectations that clients & colleagues have from the BSD team is delivered in a timely, accurate & reliable manner. 

Auditor & Controller – To be the primary auditor & controller in the cluster to the extent of reviewing, tracking, monitoring & self-auditing the various records in the respective branch are happening thereby ensuring that the branch is fully compliant with all rules, processes & guidelines of Yes Bank & the Applicable Statutory Regulations. 

Operations Risk Management – Ensure that process controls are adhered to and testing of controls, monitoring and reporting of the key operational risk items pertaining to branch.


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