In addition to the Learning Outcomes Report and the high-performance work practices studies, numerous case studies have also documented the need for and the effectiveness of development programs. These case studies represent traditional program-level results assessments as opposed to the organization level data reported in the previous section. The financial figures provided in these case studies provide a convincing argument that significant returns on investment can be achieved when developmental efforts are properly conducted. Included among the sources for these case studies are Swanson's article "Assessing the Financial Benefits of Human Resource Development" (Swanson 1998); and several books in ASTD's In Action series: specifically, Measuring Return on Investment, volt. 1 (Philips 1994); Measuring Return on Investment, volt. 2(Philips 1997); Measuring Return on Investment, vol. 3 (Philips 2001); and InAction: Measuring Learning and Performance (Hodges 1999).
Note that not every case included in these texts appears in this table, nor is the table designed to be a statistical or representative sample of the cases. What they clearly show is that development works when done properly and for the right reasons. The basis of case selection included the following criteria:
As you can see, these fifty-one cases (see Table below) represent a variety ofT&D initiatives (e.g., task/technical, sales, communication/soft skills, coaching,innovation, empowerment, computer/information technology, negotiation, process improvement, management and leadership development, and employee socialization). Some key findings from the cases include:
Training and Development Related Interview Questions
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Training And Development Tutorial
The Need For Training And Development Departments
Function And Role Of T&d Managers
The T&d Department And The Organizational Structure
Identifying Training Needs
Responding To Individual Training Needs
Training Isn't Always The Solution
How Do People Learn?
Enhancing Transfer Of Learning
Training And Development Budgets
Measuring Training And Development
Assessing The Results Of The Training Programs
Selecting And Retaining The T&d Staff
Does Employee Development Pay Off?
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