Are you a person who wants to make your life easier and enjoyable? Are you a person who is more passionate about the technology? Are you capable enough to tackle the customer needs and demands? Then look at www.wisdomjobs.com. Technical support is a service provided by hardware or Software Company which provides registered users with help and advice about their products. The goal of technical support is to provide help and advice to customers about products and tries to solve the customer issues. The role of a technical support employee is to monitor and maintain the computer systems and networks within an organization in a technical support role. So, trace your path as a technical support engineer by looking into the technical support job interview questions and answers below.
Answer :
BIOS stands for Basic Input-Output System and is pronounced as “Bye-Ose“. The BIOS is available on all the computers. It makes sure that all the components of the computer can function together. It has information about all the hardware components in the Computer. BIOS can also be called as a Special Software that interfaces the major hardware components of a computer with the Operating System. It is usually stored in a Flash Memory Chip on the Motherboard.
Question 2. What Are The Functions Of Bios?
Answer :
Some functions of BIOS:
Question 3. What Are The Sequence Of Things Done By The Bios When You Turn On Your Computer?
Answer :
Sequence of things done by the BIOS when you turn on your Computer:
Question 4. What Is Chip Set? How Is It Different From Processor And Motherboard?
Answer :
Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor. It is a group of microchip to work as a unit to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached.
Chipset is a built in feature of Motherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program. It is based on the logical, arithmetical and input/output of the system.
Question 5. What Is Heat Sink And What Is The Use In The System?
Answer :
To lower the temperature of a device, a heat sink component is used. It is there on the microprocessor and if it is not functioning well then the computer will shut down automatically.
Question 6. What Is Jumper And Why You Need It?
Answer :
Jumper is a metal bridge that closes an electric circuit. A jumper consists of a plastic plug that fits over a pair of protruding pins.It is used to change the board’s parameters.
Question 7. What Are The Different Types Of Dram?
Answer :
The different types of DRAM are SRAM, VRAM, SGRAM, DDR-SDRAM
Question 8. What Are The Components Needed To Setup A Basic Home Network?
Answer :
LAN Cards, LAN Cables, Router/Hub.
Answer :
SATA stands for Serial Advanced Technology Attachment. It is high speed computer bus interface designed to connect the host bus adapters to mass storage devices, such as hard disk drives and optical drives.
Question 10. What Is Stack And Can We Use Rom As Stack?
Answer :
Stack is a portion of RAM used for saving the content of the program counter and general purpose registers. ROM cannot be used as a stack, as it is not possible to write on ROM.
Question 11. What Does It Mean By Interrupt?
Answer :
To perform a particular task, interrupt is a signal send by external device to the processor.
Question 12. What Is A Microprocessor?
Answer :
A microprocessor is a program controlled device. It retrieves the data instructions from memory and decodes them, after decoding, it executes the instruction.
Answer :
It is a temporary storage device controlled by a timing signal, which can store 1 or 0. It is a D-type flip flop storage device.
Question 14. What Is The Disadvantage Of Microprocessor?
Answer :
It has a limitation on the size of the data, also most microprocessor does not support floating point operations.
Question 15. What Do You Mean By Dhcp?
Answer :
DHCP stands for Dynamic Host Configuration Protocol, it is a network protocol, and it enables the server to assign automatically, IP address to a computer.
Question 16. What Do You Mean By Osi?
Answer :
OSI stands for open system interconnection. It is a standard description or a reference model of how message should be conveyed between any two points within a telecommunication network. It is made up of several layers and each layer provides services to the layer above.
Answer :
TCP/IP stands for Transmission Control Protocol or Internet protocol.It is used to connect hosts on the internet, by transferring data over the network.
Question 18. What Are Rj45 And Rj11 Connectors?
Answer :
RJ45 connectors are used for LAN/internet connections while RJ11 connectors are used for Table cable connectors.
Answer :
The process of packaging a microprocessor to the computer motherboard is known as a microprocessor.
The different types of microprocessor’s packaging are:
Answer :
Cache memory is the memory area between Processor and Ram.If the cache memory increases, the speed of the system will also increases.
Question 21. What Is Over Clocking? What Are The Advantages Of Over Clocking?
Answer :
It is a process where the computer component is forced to run at a higher clock rate.
The advantages of over clocking are:
Question 22. Name Some Of The Latest Computer Processors?
Answer :
Intel Pentium Quad Core, Intel I3, I5 and I7 processor are some of the latest Computer Processor.
Question 23. What Does A ‘?’ Sign In Device Manager Indicate?
Answer :
When this sign appears, it indicates the device is not properly installed.Such problem arises in case of brand new plug-in cards.
Question 24. What Are Hard-disk Partitions?
Answer :
Partitions are used to Divide a Hard-disk drive into smaller segments as required by the user and for better management of the space in it.
Question 25. How You Keep Yourself Updated With The Current Technology?
Answer :
I keep myself connected with social networking sites, the first platform for any technological advancement news and also keep surfing on the latest technology on internet.
Question 26. What Are The Hardware Components Of A Desktop Computer / Laptop?
Answer :
The Hardware Components of a Desktop Computer / Laptop are as follows:
Answer :
Ping is a command that checks the connectivity with an IP address.
Question 28. What Is A Data Cable?
Answer :
A Data Cable is a Thin Plastic band-like cable used to connect the Data-Devices like Hard-disk drives, Floppy Disk Drives, CD/DVD-ROM drives with the motherboard. Data Cables are primarily used for Data Transfer.
Question 29. Lights On A Modem / Lan Card?
Answer :
Generally, there are 04 lights. They indicate the following:
1. Power Light: Shows if the device (Modem)is getting Power Supply or not.
2. Link Light: Indicates if the device is getting broadband/internet signals properly from the ISP.
3. Data Light: Indicates wether the internet is working or not.
4. Connectivity Light: Indicates the Modem is connected to a PC or not.
Question 30. Name Some Of The Ports Available In A Computer?
Answer :
Some of the commonly available ports in a Computer are as follows:
1. Keyboard & Mouse Ports – Also known as PS/2 ports.
2. USB Ports.
3. VGA Ports.
4. Sound Ports.
5. LAN Port – Also known as Ethernet Port.
Question 31. What Does The Term Usb Stand For?
Answer :
USB stands for Universal Serial Bus. It allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of USB is 2.0
Question 32. What Is The Difference Between Crt (cathode Ray Tube) And Lcd (flat Screen Monitors)?
Answer :
CRT Monitors: The Monitor has a picture tube and uses a light-gun to highlight pixels on the screen.
LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.
Question 33. What Is A Parallel Windows Installation?
Answer :
When the first installation of Windows fails to boot for some reason, another copy of Windows is installed in teh same drive but in a different directory (so that the customer can access to and backup his old data). This is called Parallel Installation of Windows.
Question 34. What Are The Components Needed To Set-up A Basic Home Network?
Answer :
Question 35. Difference Between A Work Group And A Domain?
Answer :
In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients.
Question 36. What Is The Difference Between Fat32 And Ntfs File Systems?
Answer :
Question 37. What Does Boot.ini Do?
Answer :
Boot.ini lists all the Operating Systems present in the computer and provide information about which partitions they are located on.
Question 38. How Would You Access The Recovery Console In Windows?
Answer :
By booting with the Windows XP CD and following the on-screen instructions. The Recovery Console can also be installed in your computer.
Question 39. What Is An Ip Address?
Answer :
An IP address is a unique numerical identifier of every device on a network. A typical IP address can look like this: 216.27.61.141. To detect a computer’s IP Address, go to Start – Run – Type in CMD in the Run Dialogue Box and click OK or hit <Enter> – In the Command Prompt Screen that comes up, type in IPCONFIG and hit <Enter>
Question 40. Why 8085 Processor Is Called 8 Bit Processor?
Answer :
It is called 8 bit processor as it has 8 bit ALU (Arithmetic Logic Unit).
Answer :
Go to Msconfig and select Normal Mode and Restart the Computer.
Answer :
The USB Port could be faulty.
Answer :
The Windows Audio Service is Disabled. Enable it.
Answer :
Enable the Firewall
Answer :
Reconfigure Norton Firewall to allow Internet Explorer to access the internet.
Answer :
Rebuild the TCP/IP Stack in the users computer
Answer :
Change the Boot Order in BIOS
Answer :
Restart the Computer, Keep tapping on the F8 Key to go to the Windows Advanced Options Menu and select the option “Last Known Good Configuration” and hit the key.
Answer :
FAT32
Answer :
The command is: CONVERT : /fs:NTFS. There will be no effect on the data. (Data will be safe).But remember this: if you want to convert NTFS partition back to FAT32, you will have to reformat that partition and select the FAT32 file system.
Answer :
The features of the Disk Defragmenter Tool are the same in both Windows XP and Windows 2000.
They are:
1. Enhanced Analysis Functionality .
2. A Compression option.
3. Increased Defragmentation Option and an Automatic DefragScheduling Option..
Answer :
The customer has installed an Incorrect Device Driver for the Printer. I would uninstall the driver, from the WIndows Device Manager and install the correct Device Driver for the Printer from the Disk that came with the Printer. (If the Disk is not available, I can still download the correct device driver from the manufacturer’s website)
Answer :
It could be that
1. The keyboard is not attached to the PC or
2. The keyboard has failed.
Answer :
A non bootable Floppy Disk is in the Floppy disk drive and it should be removed.
Answer :
This problem could be due to any of the following situations:
1. The HardDisk cable within the System Unit is not attached to the Controller
2. The Hard Disk Drive has failed
3. The Hard Disk Drive has not been partitioned.
Answer :
The Registry Hives are corrupted. They need to be repaired.
Question 57. What Does The Term Uac Stand For?
Answer :
UAC stands for User Access Control. For more information read this article.
Answer :
Open the Windows Registry Editor and Delete the Upper and Lower Filter Keys.
Answer :
Boot into Safe Mode, Right Click on the Old Profile Folder, Go to Security – Advanced and give Ownership to the new user.
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