consideration of Six Sigma

Six Sigma is one of the most important and popular developments in the quality field. It has saved huge amounts of money and improved the customer experience for a large number of organizations across the world, yet it is applied in an inconsistent and often reductive fashion in many companies. This has led to criticism in the literature and a number of abandoned implementations.

This study guide is designed to provide an overview of the key elements, important historical context and current debates in the field of Six Sigma. It aims to give a coherent view of the underlying principles, and how these relate to practical application in a range of organizations as well as to other areas of study.

The guide lows from principles and background to more detailed consideration of Six Sigma as both a business level initiative and project - based improvement methodology. Due to the complexity of many of the issues addressed, it is possible to write much more on any single topic but I have tried to cover most of the key points in order to provide a foundation and further literature linked from the text allows the reader to investigate any topic in more depth if they wish. Finally, at the end of each chapter there are a number of questions for you to develop your thinking in the area.

Although many proponents of Six Sigma stress the uniqueness of the approach, it is, in fact, part of a continuing evolution of thinking in what might broadly be called “Quality”. It is important to see Six Sigma within this wider context.

Background And History consideration of Six Sigma Development Of Quality Thinking Six Sigma: The Next Evolution Definition Of Six Sigma Six Sigma Results Summary Why Six Sigma? Six Sigma Results To Improve Financial Performance And Profitability To Be Responsive To, And Focused On, Customers To Improve Product And Service Performance Contributing To Organizational Learning Six Sigma Is Strategic Summary Six Sigma: Key Strategic Concepts Six Sigma Is Strategic Six Sigma Is About Customers Six Sigma Is About Variation Six Sigma Is About Process And Scientific Investigation Six Sigma Is About People And Learning Not Cost Six Sigma Implementation Summary Strategic Six Sigma Six Sigma Implementation Strategic Objectives - Sixsigma Hoshin Kanri And Six Sigma Customer Satisfaction Summary Customers Customer Satisfaction Customer Satisfaction And Customer Value Background And History Summary Variation Gordon Ramsey Method Special And Common Cause Variation Process Capability Diagrams Processes And Scientific Investigation What Is Business Process Business Processes: The Reality Scientific Investigation People And Organizational Learning Key Six Sigma Roles Belt System Issues People And Change The Organizational Learning Cycle Sustainable Six Sigma Deployment Deployment Model: Kotter Deployment Logic: System Of Profound Knowledge (sopk) Envisioning The Transformation Enacting The Transformation Institutionalise The New System Six Sigma Projects: Key Concepts Basic Statistical Concepts Variation, The Normal Distribution, Dpmo And Sigma Level The Scientific Method And The Dmaic Cycle The Four Focuses Of A Six Sigma Project Process People And Change Aspects In Six Sigma Dmaic Dmaic Cycle The Deane Stage The Measure Stage The Analyse Stage The Improve Stage The Control Stage Customer Focus In Dmaic Issues Within A Dmaic What Does The Customer Value? What Is The Value Stream? What Design/process Elements Affect Customer Requirements? Quality Function Deployment Variability Reduction In Dmaic Variation Techniques Building And Using Control Charts Responding To Out Of Control Conditions Process Capability Calculations Responding To Incapable Processes Evaluating The Measurement System Soft Aspects Of Dmaic Learning In And Between Projects People In Improvement Processes In Dmaic Projects What Is Six Sigma Supplier-input-process-output-customer (sipoc) Diagram Process Flow Chart Value Stream Mapping Soft Systems Methodology Dmaic In Service Organizations Six Sigma Settings Service Is Different The Dimensions Of Service Quality Contribution Of Six Sigma Potential Modifications To Six Sigma In Service Environments Example Of A Six Sigma Project Six Sigma Improvement Methodology Project Background Selection Of A Quality Characteristic Methodology Quality By Design (for Six Sigma) Design For Six Sigma The Dfss Process The Voice Of The Customer Impact Of Late Design Changes Design For X Dfss Tools Six Sigma: A Critique Six Sigma Ogverview Accepted Strengths Of Six Sigma Reasons For Failure And Critical Success Factors Inherent Conceptual Issues The Future Six Sigma Interview Questions