One of the ‘Six Triumphs’ of Six Sigma cited by Goh (2010) is the clear assignment of roles and responsibilities within the initiative. Although the mantra of quality is everyone’s responsibility’ is correct in principle, the Six Sigma approach adds some focus in assigning specific roles to certain job titles.
Generally chaired by CEO and containing members (ideally all) of the senior team. As the team responsible for the strategic cycle they need to:
This role is a non - executive role within the project team; the champion is a senior manager who supports the project and provides a bridge to the steering team (and hence the strategic cycle).
Champion links the strategic and tactical cycles (Adapted from Knowles et al, 2005)
The most important role of the champion is to address barriers that are beyond the teams authority or scope. This is important to ensure teams feel supported and do not lose momentum. They will also be held responsible for this aspect of the project as well as the effective operation of the team (although not the outcomes).
Master Black Belt
As experienced and successful Black Belts the role of the Master Black Belt is to provide subject leadership and project mentoring to the Black Belts and Green Belts running projects.They also liaise with Champions to provide effective support.
Black Belt / Green Belt
Lead the project team in improving the process. Responsible for delivery of the project outcomes and for facilitating the team through the application of the DMAIC process. According to Keller (2001) the characteristics of a successful Black Belt include:
Six Sigma Related Interview Questions
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Six Sigma Tutorial
Background And History
Why Six Sigma?
Six Sigma: Key Strategic Concepts
Strategic Six Sigma
Processes And Scientific Investigation
People And Organizational Learning
Sustainable Six Sigma Deployment
Six Sigma Projects: Key Concepts
Customer Focus In Dmaic
Variability Reduction In Dmaic
Soft Aspects Of Dmaic
Processes In Dmaic Projects
Dmaic In Service Organizations
Example Of A Six Sigma Project
Quality By Design (for Six Sigma)
Six Sigma: A Critique
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