issues within a DMAIC - Six Sigma

Customer value is a central idea for quality as well as Six Sigma. Positive customer value is where the product or service they receive exceeds their expectations.

There are two essential issues within a DMAIC improvement project with respect to customers:

  1. Understanding what it is the customer values from the process.
  2. Understanding the value stream within the process which delivers the value to the customer.

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Six Sigma Topics